Changes and Refunds for
ANA International Flight Awards

Notes

The required mileage for reservation and ticketing of ANA international and partner airline flights award tickets will be revised for flights departing from and arriving at some zones on and after April 18, 2024 0:00(JST). For details, please see Partial Revisions to Required Mileage for ANA International and Partner Airline Flight Awards.
Tickets reserved and issued using campaign mileage will have some conditions different to regular flight awards. Please refer the details to the campaign website.

Changes

Procedures to Make Changes

Press the "Reservation Confirmation and Changes for ANA International Flight Awards" and then log into your account to request a change.

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Procedures for changes cannot be completed at the airport.
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The conditions for changes will vary depending on whether you are making them before or after your ticket has been issued. Please confirm the relevant details before proceeding with the necessary procedures. Furthermore, you may not be able to change your reservation on the ANA website, and in this instance, we kindly ask that you contact us by phone.

Reservation Confirmation and Changes for ANA International Flight Awards

Before Ticket Issuance

Changes can be made until the expiration date of the award ticket.

You may not be able to change your reservation on the ANA website in the following cases as well as others. In this instance, please contact us by phone.

When the itinerary contains stopovers in multiple cities
Reservations (or changes) which were made by phone through ANA.
Reservations containing only children aged 2-11, or infants under 2

After Ticket Issuance

The itinerary must be started within 1 year of ticket issuance.
Sectors other than the first sector of the itinerary must be used within one year from the itinerary start date.

Customers must change their flight award before the departure of their originally reserved flight and up to 24 hours prior to the departure of their preferred flight. If reservation changes or cancellations are not made by the departure time of the originally reserved flight, changes will not be permitted from thereon.

Adjustments to Meet the Required Number of Miles

If a departure date change results in a change in the seasonality of the flight award, adjustments must be made to meet the required number of miles.

If the required number of miles increase

You must use additional miles to account for the difference.
The miles will be automatically deducted from the member’s mileage account in order of the earliest expiration date. If there are miles with the same expiration date in different mileage account groups, they will be automatically combined and deducted in accordance with the following order of priority.

Order of priority for combining miles: Group 4→3→2→1
If you do not have the additionally required miles in your mileage account, the reservation change will not be accepted.

If the required number of miles decrease

The difference in miles will be refunded.
The miles to be refunded will be taken from those that were deducted upon flight award redemption in order of the latest expiration date. They will be refunded to their original mileage account groups and have their original expiration dates. If there are miles with the same expiration date in different mileage account groups, they will be refunded in accordance with the following order of priority.

Order of priority for refunding: Group 1→2→3→4
Miles that have expired at the time of refund processing cannot be refunded.

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For information on how each mileage account group differs, please see What Are Mileage Account Groups?
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Only miles can be used to account for differences in required mileage. Other payment methods such as cash cannot be used.

Notes

Tickets reserved and issued using campaign mileage will have some conditions different to regular flight awards. Please refer the details to the campaign website.
The names of the passenger and the AMC member who is providing the miles cannot be changed.
The airline, passenger, sector, route, and service class* cannot be changed.
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  Even if the itinerary you wish to change to has the same zones as your original itinerary, the change described above is not permitted.
Reservations cannot be made more than 355 days in advance of the departure date.
Reservations for partner airline award tickets cannot be converted into ANA international flight award reservations.
When making changes to an unused ticket, differences may arise due to adjustments to fuel surcharges, taxes, etc. Such differences will be notified at the time of the reservation change.

You may not be able to change your reservation on the ANA website in the following cases as well as others. In this instance, please contact us by phone.

When the itinerary contains stopovers in multiple cities
When requesting a change to a lower service class than the one which was originally reserved due to seat availability in that lower service class. (However, the required mileage difference between the 2 classes will not be refunded.)
When a ticket for the sector was issued based on the required mileage for a service class that was higher than what was originally reserved, and a change to that higher service class is requested due to seat availability.
When requesting to change a connection at the destination or transit point from a stopover (exceeding 24 hours) to a layover (less than 24 hours), and vice versa.
When requesting to be placed on a waitlist due to the preferred flight being fully booked. (Procedures must be completed by 14 days prior to the departure date of the new flight.)
When the itinerary contains flights departing within 24 hours.

Example: If a reservation has been made for an outbound flight on April 1 and a return flight on April 10, the reservation for the return flight cannot be changed on March 31 (within 24 hours prior to the departure of the outbound flight).
Itineraries and Airlines for Which Applications Cannot Be Processed through the ANA Website
Reservations containing only children aged 2-11, or infants under 2

Refunds for Unused Awards

Customers who wish to request a mileage refund for an international award ticket may do so only if all sectors have not been used. After the designated amount of miles is deducted as a refund charge, the miles will be refunded to the mileage account.

Refund requests should be made over the refund request form or the phone. Please be sure to make your request within the refund period.

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The number of miles payable for the refund charge will be automatically deducted from the member’s account in order of the earliest expiration date.If there are miles with the same expiration date in different mileage account groups, they will be automatically combined and deducted in accordance with the following order of priority.

Order of priority for combining miles: Group 4→3→2→1

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For information on how each mileage account group differs, please see What Are Mileage Account Groups?
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Taxes and fees for unused awards will be refunded.

Refunds for unused awards

Mileage for Refund Charge	3,000 miles per customer *Refunds for infants not occupying a seat do not incur refund charges.
Application Acceptance Period	Please complete the refund request form or call us by the departure time of the flight reserved for your first sector. Refund requests cannot be accepted at airport counters.
Expiration Dates for Refunded Miles	Only miles that have not expired at the time of refund will be refunded to their original mileage account groups and with their original expiration dates.

Examples of Unused Award Refund

When no miles have expired at the time of the refund.

Miles will be refunded to their original mileage account groups and with their original expiration dates.
The 3,000 miles payable for the refund charge will be deducted in order of the earliest expiration date. If there are miles with the same expiration date in different mileage account groups, they will be automatically combined and deducted in accordance with the following order of priority.

Order of priority for combining miles: Group 4→3→2→1

When some miles have expired at the time of the refund.

Only miles that have not expired at the time of refund will be refunded to their original mileage account groups and with their original expiration dates.
Miles that have expired at the time of refund processing cannot be refunded.
The 3,000 miles payable for the refund charge will be deducted in order of the earliest expiration date. If there are miles with the same expiration date in different mileage account groups, they will be automatically combined and deducted in accordance with the following order of priority.

Order of priority for combining miles: Group 4→3→2→1

Notes

All awards must be unused in order to be eligible for refunds.
Refund requests must be made during business hours. Requests must be received by 30 days after the award ticket's expiration date.
If the reserved flight was not canceled prior to its departure time, the unused award will not be eligible for refunds.
Miles that have expired at the time of refund processing cannot be refunded.
If the number of miles that are eligible to be refunded is less than what is required for the refund charge, a refund cannot be given.
After requesting a refund, a maximum of 10 days is required until the miles are credited back to the mileage account.
If multiple customers are under an award to be refunded, the refund charge will be applied to each customer.

Transfer and refunds due to bad weather, aircraft maintenance, etc.

If flight delays or cancellations occur as a result of typhoons, snowfall, or other acts of nature which are beyond ANA's control, or as a result of equipment malfunctions or other reasons which are attributable to ANA, customers can change to other ANA flights or have their miles refunded.

To Change

Please click on the Reservation Confirmation and Changes for ANA International Flight Awards button, log into your account, and then make a request to change your reservation.

Furthermore, if you are unable to change your reservation on the ANA website, please call us to do so instead.

Reservation Confirmation and Changes for ANA International Flight Awards

Eligible Tickets

International flight awards issued by ANA which include reservations for the delayed/canceled ANA Group-operated flight (ticket numbers which start with "205")

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Changes to flight award tickets which were issued using miles from another airline's frequent flyer program must comply with the procedures for that program. Eligibility for changes and refunds is subject to the terms and conditions for each respective program.

Making Changes

Date and route changes to the following flights will be made based on seat availability.

International flights:: Flights operated by ANA (NH) or AirJapan (NQ)
Domestic Flights:: Flights operated by ANA and ANA WINGS (EH) as well as codeshare flights operated with AIRDO (HD), IBEX Airlines (FW), Solaseed Air (6J), Oriental Air Bridge (OC) and StarFlyer (7G)

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For both international and domestic flights, the reservation must be made under the ANA flight number.

Mileage Differences When the Seasonality Changes as a Result of a Departure Date Change

If the required mileage increases after changing to another flight, this additional mileage will not be requested from customers.
If the required mileage decreases after changing to another flight, the difference will be refunded.

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The miles to be refunded to settle the difference will be valid until the end of the month 36 months after the point of refund. Furthermore, they will be refunded to their original mileage account groups in accordance with the following order of priority.

Order of priority for refunding: Group 1→2→3→4
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If some of the miles have expired at the time of refund processing, these expired miles will also be refunded.
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When a flight is delayed, the seasonality of the original departure date remains applicable, so we will not redeposit the mileage difference in your account.

For Refunds

Refund requests should be made over the refund request form or the phone. Please be sure to make your request within the refund period.

Customers with e-Ticket Itinerary Receipts may need to return them depending on the payment method they used for taxes, fees, etc., so please contact us if this applies to you.

Eligible Tickets

International flight awards issued by ANA which include reservations for the delayed/canceled ANA Group-operated flight (ticket numbers which start with "205")

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Refunds for Flight Awards issued using miles from the mileage programs of other airlines depend on the rules of the relevant Partner program.

Mileage refund procedures for such award tickets cannot be completed through ANA.

Refund Deadline

Please provide the ANA Mileage Club Service Center with the information required for refund processing within 30 days after the ticket's expiration date.

Miles will be refunded to their original mileage account groups. The miles to be refunded will be valid until the end of the month 36 months after the point of refund.

Customers will be informed of the mileage to be refunded when calling. (The amount is calculated at this time.)

Frequently Asked Questions