Damaged Baggage (International Flights)

We handle your baggage with care until reaching the destination, but there are some cases in which baggage may be damaged.
We sincerely apologize for inconvenience this may cause you.
Please be assured that we take all necessary measures to remedy the damage.

Declaration

If you're still at the airport

If you notice any damage with your checked baggage, please report it to ANA staff immediately.

If you've left the airport

If you notice any damage with your checked baggage after leaving the airport, please check if the disclaimer does not apply to your case and report it within the legally stipulated period.
As informed in the Conditions of Carriage, you must report it in writing (Damaged Baggage Declaration Form).

If you wish to report it by phone, you will need to submit a Damaged Baggage Declaration Form additionally.
Please note that you will be responsible for the cost of mailing the declaration.

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For passengers arriving on flights other than on ANA Group operated international flights, please contact the operating airline directly.

Deadline of Declaration

Within seven days of your flight arrival

Compensation

In general, baggage which qualifies for compensation will be subject to repair. We may offer other options depending on the extent of the damage and the time required for repair.

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Please note that disclaimers may apply and some cases may not be eligible for compensation.

Disclaimers

We handle your baggage with care, however, it is possible your checked baggage shows signs of wear and tear resulting from ordinary handling of the baggage.
We are not liable because of:

Damage occured outside the airline's control
Damage caused by baggage defects such as improper or overpacking, aging.
Ordinary wear and tear, damage to or loss of protruding parts
Damage caused by TSA or other safety inspection authorities of each country
Damage resulting from the nature of the product, such as fragile items

(Examples) Musical instruments, sporting equipment (surfboards, bycycles, etc.), delicate equipments (cameras, personal computers, etc.), glassware, liquor Bottles etc.

Dents

Dirt

Tear

Wear of wheels

Loss of protruding parts

Damage of protruding parts

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The above photos are examples that can be evaluated to be exempt from liability.
We will inform you after confirming the actual situation of your baggage.