Self Service Check-in machine

Our self-service check-in machines make checking in at the airport easier and smoother.

ANA continues to strive to offer services that are easier for you to use.

For International Flights

Topics of this Service

You can select your seat using a seat map. (You can change your seat if you had already selected a seat in advance.)
You can register your mileage.
You can check-in to a upper cabin class when an upgraded seat is confirmed.

Applicable Routes

All ANA Group international flights departing from Narita, Haneda, Kansai, Qingdao, Guangzhou, Beijing, Shanghai (Pudong), Hong Kong, Dalian, Shenzhen, Seoul (Gimpo), Taipei (Taoyuan/Songshan), Seattle, Los Angeles, Honolulu, London, Brussels, Vienna, Paris, Frankfurt, Kuala Lumpur, Jakarta, Mumbai, Chennai, Perth, Singapore Airport

*

Service may not be available on certain codeshare flights which are operated by partner's aircraft and crew.

Open Time for and How to use Self Service Check-in machines

Airports in Japan

Airport	Open Time for Self Service Check-in machines	How to Operate
Narita	6:00 - check-in close time for the last departure flight of the day	Information about ANA Self Service Check-in Machines (Narita Airport)
Kansai	2.5 hours prior to departure flight - closing of check-in counter	Information about ANA Self Service Check-in Machines (Kansai Airport)
Haneda Terminal 2	6:00 - check-in close time for the last departure flight of the day *Check-in open time may be changed depending on the flight schedules.	Information about ANA Self Service Check-in Machines (Haneda Airport)
Haneda Terminal 3	6:15 - check-in close time for the last departure flight of the day *Check-in open time may be changed depending on the flight schedules.	Information about ANA Self Service Check-in Machines (Haneda Airport)

*

For information on how to check in when connecting from a Japan domestic to an international flight, please see Regarding the Use of Self-Service Check-in Machines when Connecting from a Japan Domestic Flight to an International Flight.

Airports outside Japan

Airport	Open Time for Self Service Check-in machines	How to Operate
Seattle	4 hours prior to departure flight - closing of check-in counter	Information about ANA Self Service Check-in Machines (Seattle Airport)
Los Angeles	3.5 hours prior to departure flight - closing of check-in counter	Information about ANA Self Service Check-in Machines (Los Angeles Airport)
Honolulu	3 hours prior to departure flight - closing of check-in counter	Information about ANA Self Service Check-in Machines (Honolulu Airport)

Airport	Open Time for Self Service Check-in machines	How to Operate
London	4 hours prior to departure flight - closing of check-in counter	Information about ANA Self Service Check-in Machines (London Airport)
Brussels	4 hours prior to departure flight - closing of check-in counter	Information about ANA Self Service Check-in Machines (Brussels Airport)
Vienna	6 hours prior to departure flight - closing of check-in counter	Information about ANA Self Service Check-in Machines (Vienna Airport)
Paris	24 hours prior to departure flight - closing of check-in counter	Information about ANA Self Service Check-in Machines (Paris Airport)
Frankfurt	4 hours prior to departure flight - closing of check-in counter	Information about ANA Self Service Check-in Machines (Frankfurt Airport)

Airport	Open Time for Self Service Check-in machines	How to Operate
Kuala Lumpur	24 hours prior to departure flight - closing of check-in counter	Information about ANA Self Service Check-in Machines (Kuala Lumpur Airport)
Jakarta	3 hours prior to departure flight - closing of check-in counter	Information about ANA Self Service Check-in Machines (Jakarta Airport)
Mumbai	3 hours 25 minutes prior to departure flight - closing of check-in counter	Information about ANA Self Service Check-in Machines (Mumbai Airport)
Chennai	3 hours prior to departure flight - closing of check-in counter	Information about ANA Self Service Check-in Machines (Chennai Airport)
Perth	Closed	Information about ANA Self Service Check-in Machines (Perth Airport)
Singapore	3 hours prior to departure flight - closing of check-in counter	Information about ANA Self Service Check-in Machines (Singapore Airport)

Airport	Open Time for Self Service Check-in machines	How to Operate
Qingdao	4 hours prior to departure flight - closing of check-in counter	Information about ANA Self Service Check-in Machines (Qingdao Airport)
Guangzhou	Closed	Information about ANA Self Service Check-in Machines (Guangzhou Airport)
Beijing	Closed	Information about ANA Self Service Check-in Machines (Beijing Airport)
Shanghai (Pudong)	3.5 hours prior to departure flight - closing of check-in counter	Information about ANA Self Service Check-in Machines (Shanghai (Pudong) Airport)
Hong Kong	3 hours prior to departure flight - closing of check-in counter	Information about ANA Self Service Check-in Machines (Hong Kong Airport)
Dalian	4.5 hours prior to departure flight - closing of check-in counter	Information about ANA Self Service Check-in Machines (Dalian Airport)
Shenzhen	3 hours prior to departure flight - closing of check-in counter	Information about ANA Self Service Check-in Machines (Shenzhen Airport)
Seoul (Gimpo)	4 hours prior to departure flight - closing of check-in counter	Information about ANA Self Service Check-in Machines (Seoul (Gimpo) Airport)
Taipei (Taoyuan)	2.5 hours prior to departure flight - closing of check-in counter	Information about ANA Self Service Check-in Machines (Taipei (Taoyuan) Airport)
Taipei (Songshan)	11:00 - closing of check-in counter for the last departure flight of the day	Information about ANA Self Service Check-in Machines (Taipei (Songshan) Airport)

Eligible customers

Customers who have an e-ticket.

However, please come to the ANA check-in counter if you are:

Customers whose reservation has been changed and not reissued
Customers with children under 2 years of age
Customers requiring assistance in boarding
Using code-share flights with other airlines. (When using a code share flight, please check-in at the operating airline counter.)

*

The Self Service Check-in machine may not be available depending on the ticket and the type of passport. Please speak to a member of staff at the airport for more details.

For an International Flight Connected from a Japan Domestic Flight

Service Features

Check-in procedures can be completed for both your Japan domestic flight and international connecting flight.
Mileage can be registered.

Eligible Customers

Customers with a reservation for an international flight departing no later than 24 hours after the arrival of their Japan domestic flight.

*

Customers traveling between Narita and Haneda or Itami and Kansai for a connection can also use the self-service check-in machines at departure airports, but must check in their baggage once again at the connection airport. Please check the information about connecting from a Japan domestic flight to an international flight to see if the self-service check-in machines are available at the relevant airport.

Available Times

From the opening time of the relevant airport until the check-in closing time for the first Japan domestic segment.

How to Use

Scan the 2D barcode with your smartphone for information on how to use the self-service check-in machines.

Display Enlarged Image

STEP 1

Search for your reservation.

Please select the item in your possession from IC (card), 2D barcode, e-Ticket, or passport.

(If you wish to search for your reservation using your passport, you must register your passport number to your reservation in advance.)
STEP 2

Search by your e-Ticket number or Passport

Search by your e-Ticket number

Please enter the 13-digit e-Ticket number shown on your itinerary, and your full name in alphabet characters.
(Enter your full name in the following order: last name, first name.)

Search by your passport

Please place your passport on the scanner in accordance with the on-screen instructions. The passport must have been registered to your reservation information in advance. Upon pressing Confirm, scanning will commence.
STEP 3

Confirm the customer(s) you wish to check in.

Select the customer(s) you wish to check in, and then press Confirm.
STEP 4

Get your passport(s) ready.

After you have gotten your passport(s) ready, press Confirm.

(Please remove any passport covers.)
STEP 5

Register your passport information.

Place the passport of the customer whose name is displayed at the top of the screen on the scanner, in accordance by the on-screen instructions. Upon pressing Confirm, scanning will commence.
STEP 6

Wait While Your Passport Is Being Scanned

Please remove your hand from the passport while it is being scanned.
STEP 7

Take your passport

Take your passport after a notification appears telling you to do so.
STEP 8

Confirm the passport information.

Please confirm the passport information displayed, and then press Confirm.
STEP 9

Confirm the itinerary.

Please confirm the itinerary, and then press Confirm.
STEP 10

Select your seat for the Japan domestic flight.

Please select your desired seat, and then press Confirm.
STEP 11

Confirm the seat.

Please confirm your selected seat, and then press Confirm.
STEP 12
Select your seat for the international flight.

Please select your desired seat, and then press Confirm.
- *
  
  Please note that you cannot select seats for the second international sector onward, as well as flights not operated by the ANA Group. Please confirm the seat on your boarding pass.
STEP 13

Confirm the seat.

Please confirm your selected seat, and then press Confirm.
STEP 14
Only for flights arriving in the U.S. or Canada (Register your country/region of residence)

For flights not arriving in the U.S. or Canada, please proceed to STEP 20.

Please select your country/region of residence, and then press Confirm.
- *
  
  If you have a visa, please enter the country/region of passport issuance.
STEP 15

Only for flights arriving in the U.S. or Canada (Confirmation of visa or permanent resident card)

Please select the document in your possession.
If you do not have either a visa or a permanent resident card, or if you have applied for an electronic visa (ESTA/ETAS, etc.), please select I Do Not Have.
STEP 16

Only for flights arriving in the U.S. (excluding customers with U.S. citizenship or a registered permanent resident card)

Confirmation of final destination.
Please select whether the U.S. is your final destination.
STEP 17
If your final destination is the U.S.

Register information about your destination address.
1. Enter the ZIP code.
2. Select the state.
3. Select the city.
4. Enter the street or hotel name.
STEP 18

Only for flights departing from the U.S.

Register your Known Traveler Number. (Applies only to customers who have one.)

Please register your Known Traveler Number if you have one.
STEP 19

Confirm the travel information.

Please confirm your registered travel information, and then press Confirm.

If you need to edit your information, select Change for the relevant item and register the information again.
STEP 20

Register miles.

Please select the customer for whom the mileage should be registered, and then press Confirm.
STEP 21

You Are Now Checked In

Check-in procedures are now complete including those for your connecting flight.