Check-in, Travel notice

Prior to departure, please check the in-cabin environment which is different from that on the ground and how to make yourself comfortable while on board.

Airport safety inspections are currently being strengthened based on instructions from the Ministry of Land, Infrastructure and Transport and the United States FAA (Federal Aviation Administration). Air safety is the number one priority at the ANA Group, and we appreciate your understanding during the safety checks that you may encounter on international ANA and AirJapan flights.

In accordance with the instructions from the relevant governments, information on passengers using the applicable flights must be provided to government authorities such as immigration control and customs.
For details, please see A.P.I. (ADVANCE PASSENGER INFORMATION).

Purchasing travel insurance protects you against unforeseen events and therefore eliminates any worry. You can enjoy greater peace of mind by purchasing your insurance in advance. If purchased in advance, your insurance will also cover accidents which may occur on your journey to the airport.

ANA airport counter

The self-service check-in machines next to the ANA airport counters can be used to complete boarding procedures.

When you register your passport information, email address (for check-in notification), advance seat reservation request*1, immigration information for the U.S. (when travelling on a U.S. route), and other pieces of requisite information by 24 hours prior to departure of your ANA-operated flight (local time), you will be sent a check-in notification email.

You can then obtain your boarding pass by either printing it out or downloading it to your mobile device.

If you have any baggage to check in, please go to a baggage counter*2 to do so at least 60 minutes prior to the departure time of your international flight.
After checking in your baggage, pass through security and be sure to go through the boarding gate at least 30 minutes prior to the departure time of your international flight.
If you do not have any baggage to check in*3, proceed straight through security and be sure to go through the boarding gate at least 30 minutes prior to the departure time of your international flight.

When checking-in for international flights at the airport, please complete your check-in at least 60 minutes prior to departure.

When Economy class on ANA Group operated flights is fully booked on the day of departure, ANA may ask for volunteers among passengers booked and holding tickets on ANA Economy class fares (includes ANA International Flight Awards) to board on Business class for an additional payment of the following Upgrade Surcharge. Please note that miles will be accrued based on the ticket class.

Check in online to reduce the time spent on boarding procedures at the airport.
Once you have made a reservation and purchased your ticket, a check-in notification email will be sent 24 hours prior to the departure time of your international flight (local time) if you register the required information in advance.

Through check-in enables passengers with itineraries containing transit points to complete boarding procedures and check in baggage at the departure airport for multiple sectors up to their final destination. As a general rule, through check-in is only available when the following 4 conditions are met.

Baggage allowance for connecting international flights operated by ANA Group companies varies by airport, such as within the same calendar day or 24 hours. At Haneda and Narita airports, baggage may be checked up to the final destination within 3 calendar days.

At the International flight departure airport in the applicable country, you can check-in for the ANA Japan domestic sector to which you will be connecting from an international flight operated by an ANA Group carrier.

For customs, you will need to collect your baggage at the international flight arrival airport and check in the baggage again.

At all Japan domestic airports (except Kitakyushu and Iki airport), you can proceed with through check-in to an ANA International flight and your baggage will be carried to the destination.
Please complete your check-in 30 minutes prior to departure.

For details, please see Connections from Japan Domestic to International Flights.

Please use the following as a guideline to have ample time when you make the connection.

The minimum connection time differs by the connecting airport and airline.
As the minimum connection time required needs to be adjusted for departure/arrival terminal, or counter number and/or airport facility changes, please contact ANA by phone.