Information on Flex Traveler System

What is the Flex Traveler System?

This is a system whereby alternative flight arrangements are made for, and monetary rewards are given to, passengers who voluntarily give up their seats on overbooked flights.

Flex Traveler System

Passengers who voluntarily give up their seats will have alternative flight arrangements made for them and receive following the monetary reward. Passengers can choose to receive it in the form of cash, ANA mileage, ANA SKY COIN, etc.

Departure Date of Alternative Flight	Monetary Reward
Same day	JPY 10,000
Following day or later	JPY 20,000

*
To receive the monetary reward, passengers must meet the following requirements.
- The passenger has a reservation for the flight in question.
- The passenger has volunteered by the various deadlines.

Frequently Asked Questions

Q: What happens when I participate in the Flex Traveler system?: A: An alternative flight will be offered by ANA and you will receive a monetary reward.

If your alternative flight leaves the same day, you can choose to receive either JPY10,000, 10,000 miles or 10,000 ANA SKY COINS as the monetary reward.
If your alternative flight leaves one day or more later, you can choose to receive either JPY20,000, 20,000 miles or 20,000 ANA SKY COINS as the monetary reward.

Q: What happens if my alternate flight is not the same day as my original flight?: A: If alternate transportation cannot be provided on the same day, ANA will pay any necessary hotel costs and any transportation costs between the hotel and airport, as well as providing the monetary reward. If hotel accommodation is not necessary, ANA will cover transportation costs between your home and the airport within the range authorized by our company.
Q: What if I ask for a refund instead of an alternative flight?: A: If you prefer to be refunded for your flight, ANA will waive the regular refund transaction fees and you will be refunded the total fare. In this case, you will still receive your monetary reward.
Q: Why are there more reservations than there are seats?: A: There are passengers with reservations who do not arrive at the airport for various reasons. To give these otherwise empty seats to passengers who can use them, we offer more reservations than there are seats on some of our flights.
Q: If I volunteer, will I definitely be paid?: A: Depending on seat rearrangements after the application deadline, you may be able to board your reserved flight. In this case, no monetary reward will be paid.