Tickets/EMDs

Tickets (e-Tickets/electronic tickets)

A ticket is either an e-Ticket Itinerary Receipt or electronic flight coupon issued by a carrier or designated agency. The purchase of a ticket concludes a carriage contract between the operating airline(s) and the customer.

The passenger’s flight ticket information is stored by ANA as an electronic flight coupon, a copy of which is given to the passenger in the form of an e-Ticket Itinerary Receipt. This receipt may be required for check-in and / or immigration procedures.

e-Ticket Itinerary Receipt

This is an A4-sized receipt containing the applicable fare/ticket information and itinerary.

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Tickets issued by ANA contain a 13-digit number starting with 205.

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This is a sample e-Ticket Itinerary Receipt only.

Ticket Rules

Tickets are valid only for the passenger indicated thereon. Names cannot be changed and tickets cannot be transferred to others.
Please prepare your e-Ticket Itinerary Receipt for relevant flight.
Tickets purchased at normal fares are valid for one year from the departure of the first flight sector (or the date of issue if unused). Special fares have different validity periods that apply accordingly.
Please use flight coupon in sequence from the place of departure indicated in the ticket. If any sector is unused, the ticket itself and any remaining sectors will become invalid.
Please reserve and purchase your ticket in the sector where you will actually board. If the sector you are not boarding is included, you may not be able to use the ticket as it is and you may have to purchase a new one.

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When a round-trip ticket is booked and issued for the purpose of a one-way trip.

When reservation/ticket is issued including sectors where you do not plan to board, etc.

Ticket Service Charge

Tickets for international flights newly issued over the phone with a customer service representative or at an ANA airport counter will as a rule incur a designated ticket service charge per passenger per ticket. (Multiple sectors may be included within the ticket.)

EMDs (Electronic Miscellaneous Documents)

An EMD (Electronic Miscellaneous Document) is an electronic voucher issued by an airline or designated agency. The EMD is of the value indicated on the front, and is issued as a coupon to be used for the purpose described thereon, or for handling fees. Depending on the currency used for its payment, currency restrictions may prohibit the EMD being used in countries other than the country of purchase.

EMD Passenger Receipt

This is an A4-sized receipt containing fee information and details of the purpose of issuance. Please inform the EMD number located on the top left when inquiring about changes or refunds.

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EMDs issued by ANA contain a 13-digit number starting with 205.

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This is a sample EMD only.

Example usage

RESERVATIONS CHANGE FEE: Upon changing a reservation, an EMD may be issued as a receipt for the amount paid as a handling fee for making the change.
RESIDUAL VALUE FOR REFUNDABLE BALANCE: The EMD will display any refundable balance due to itinerary changes.
If you purchased your flight tickets at a travel agency, please contact the relevant agency.
UPGRADE: This is issued as a receipt upon making an upgrade that shows the required amount of miles or upgrade points to be deducted.
PAID LOUNGE ACCESS: This is issued as a receipt for the amount paid to use the Paid Lounge Access service.

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EMDs are also issued upon the purchase of other services.

EMD Rules

EMDs are valid only for the passenger indicated thereon. Names cannot be changed and tickets cannot be transferred to others.
Please prepare your EMD Passenger Receipt when using the applicable service.
EMDs are valid for one year from the date of issue.