Boarding procedures

The boarding procedures for ANA Domestic Flights are as follows. Your understanding and cooperation would be highly appreciated.

The way you go through security checkpoints and boarding gates will change from May 2023.

Boarding priorities at a Domestic Flight boarding gate

1. Pre-boarding processing service

Eligible Passengers

Passengers requiring assistance (e.g., wheelchair users, those with small children aged 2 and under)

Your boarding ticket will be processed before boarding begins. Once the aircraft becomes operational, you will be boarded first.

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If you wish to use this service, please contact ANA's boarding gate staff at your earliest convenience.
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Please note that the service may not be available in some cases depending on the flight status.

Check Special Assistance for further details on the ANA Disability Desk and the support we offer to customers requiring assistance.

2. By Boarding Group : Numerical Group Order

The boarding order
Group1

Diamond Service members

Group2

Platinum Service Members,Super Flyers Members,Star Alliance Gold Members,Premium Class Passengers

Group3

Window seat passengers

Group4

Middle seat passengers

Group5

Aisle seat passengers
- *
  
  On DHC8-400 aircraft, the available boarding groups will be Group 1 to 4.

Other information

Multiple boarding entrances are set up based on seat alphabets for boarding of a large-capacity aircraft.

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This may not apply at some airports even for large-capacity aircraft operations.
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Please follow the instructions given by the ground staff or indicated on the information guideboard at the boarding bridge when boarding the airplane.

Boarding gate information

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The image is an example for some aircraft models. Please follow the instructions given by the ground staff or indicated on the information guideboard at the boarding bridge when boarding the airplane.

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