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Inquiries (ANA Mileage Club Service Center)

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ANA Mileage Club Service Center

Before contacting us (FAQ)

[Mileage] I do not receive the one-time password notification email.

[Mileage] How can I update my name in my personal information?

[Domestic] What should I do if I forget or lost my confirmation number (9 digits numbers)?

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Choose Your Inquiry Method

Use our automatic chat response service.

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Telephone inquiry

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Please confirm that you have the correct telephone number before dialing.

Call Handling System

ANA Mileage Club Service Center

0570-029-709 call handling system (toll)

Number「3」

Monday - Saturday 9:00AM - 5:00PM

(Closed on Sundays, National Holidays, and New Year Holidays)

03-6741-1120

Guide: ANA Premium members and ANA Card members may call the phone number for members-only service desk in "My Menu" from the Top page of ANA Website(PC) by logging in.

Where to send retroactive registration documents for Japanese domestic or international flights

ANA Mileage Club Service Center
Attn: Retroactive Mileage Registration
Kamata Post Office District, 144-8526

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Retroactive mileage registration for ANA Japanese domestic, international and a part of Partner Airlines flights are available via the ANA website.

When calling from other regions

Contact Information in Each Region and ANA Branch Office

Email inquiry

We cannot provide information on seat availability or handle reservation-related requests (new reservations, changes/cancellations, and refunds) via email.
It may take some time for us to respond to email inquiries.
If you have already made your request over the telephone or on the ANA website, we may not reply to your email.

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We kindly ask that you refrain from using our email replies for other purposes, such as posting them in part or whole on social networking sites.
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Please note that we may not be able to reply depending on the content of your inquiry.
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We do not accept sales-related requests, invitations, etc. via this inquiry form.

Please contact the form below after logging in.

Domestic (including Award Tickets) inquiries

International (including Award Tickets) inquiries

ANA Mileage Club inquiries

Please contact the form below if you have forgotten your Membership Number or web passwords.

Domestic (including Award Tickets) inquiries

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International (including Award Tickets) inquiries

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ANA Mileage Club inquiries

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Related Tags

Related Pages

Contact us (Japan Domestic Flights)

Reservation Inquiries (Including Award Tickets) (Domestic Flights)

Reservation Inquiries (Including Award Tickets) (International Flights)

Inquiries regarding Lost Items, Damaged and Lost Baggage (International Flights)

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