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Reservation Inquiries (Including Award Tickets) [Domestic Flights]

This page contains contact telephone numbers for ANA Japan domestic flight reservations, as well as information on changing/canceling reservations and making seat reservations. You can also find out about award ticket waitlisting for Japan domestic flights and canceling reservations.

Information

[Notice] To customers who wish to make reservations / refund requests between January 22 and 25, 2025 for flights during the period March 30, 2025 - October 25, 2025
Contact center congestion (phone calls and e-mail)
[Information] Latest flight status (Japan domestic flights)
Use ANA Chatbot, our automatic response service.
As of Wednesday, February 12, 2020, we have ended the day's departure/Arrival Information service using the automated voice response system.

FAQ

Receiptuance/Boarding certificate

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Before Making Your Inquiry

You can also check for information on the ANA website.

Manage Reservations/Purchase

Seat Availability/Reservation

Choose Your Inquiry Method

Use our automatic chat response service.

Introducing ANA Chatbot

Notice

To customers who wish to make reservations / refund requests between January 22 and 25, 2025 for flights during the period March 30, 2025 - October 25, 2025

The following procedures will be unavailable at certain times of day from January 22 to 25, 2025, due to system maintenance for issuing the 2025 summer schedule (flights during the period March 30, 2025 ‐ October 25, 2025). We kindly ask you to try again several hours later if you are affected.

Seat Availability
Seat availability results may not be displayed correctly, i.e., there are no flights available or only a reduced number of flights is shown.
Reservation Change / Cancellation
These procedures will not be available during the system maintenance period.
Please note that the ANA Domestic Reservation and Customer Service Center will also be unable to accept flight reservations.
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  Procedures are possible only for flight reservations that have already been purchased.

Telephone inquiry

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Please confirm that you have the correct telephone number before dialing.
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If you have a reservation, please have your "Reservation number (4 digits)" or "Confirmation number (9 digits)" ready.

Reservations / ANA Mileage Club Service Center

Did you forget your Password?

ANA Mileage Club Service Center

0570-029-709 call handling system (toll)

Number「1」

8:00AM - 8:00PM, open daily

03-6741-1120

ANA Premium members and ANA Card members may call the phone number for members-only service desk in "My Menu" from the Top page of ANA Website(PC) by logging in.

Customers with a Corporate Contract (ANA Biz)

My Menu

We cannot provide information on seat availability or handle reservation-related requests (new reservations, changes/cancellations, and refunds) via email.
It may take some time for us to respond to email inquiries. Please call us if you require immediate assistance.
If you have already made your request over the telephone or on the ANA website, we may not reply to your email.

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We kindly ask that you refrain from using our email replies for other purposes, such as posting them in part or whole on social networking sites.
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Please note that we may not be able to reply depending on the content of your inquiry.
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We do not accept sales-related requests, invitations, etc. via this inquiry form.