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Inquiries regarding Lost Items, Damaged and Lost Baggage [Japan Domestic Flights]

Any items that are left behind by passengers on ANA Group operated Japan domestic flights (including ANA Wings) will be kept at the arrival airport. If you think that you may have left an item on such a flight, please contact your arrival airport.
Items that are found inside airport facilities (and not the cabin) may be kept at the airport building or the police station. If you think that you may have lost an item while at such a facility, please confirm the contact details for the airport building and police station and then make an inquiry.
If you travel on an ANA Group operated Japan domestic flights (including ANA Wings) and then notice that your baggage is damaged after leaving the airport, please contact your arrival airport within the declaration period (7 days counting from the day after claiming your baggage).

International flights

Customers travelling on an international flight should check Left behind items / Delayed baggage / Damaged baggage Contact number for Customers.

Email inquiry

Inquiries can be made via the Contact Form (email) on the website 24 hours a day.

Contact Form (e-mail) This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

Inquiries Regarding Damage This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

  • For flights operated by IBEX Airlines, AIR DO, Solaseed Air, StarFlyer and Oriental Air Bridge, please contact the applicable airline.

Telephone inquiry

  • *

    We will only accept inquiries concerning lost items and baggage that has been picked up.

  • *

    Some airport counters are either closed temporarily or operating at different hours.

  • *

    Dialing the wrong number when attempting to contact ANA causes inconvenience to the call recipients.
    When contacting us by phone, please take care to check that the phone number is correct.

Airport Phone Numbers Business Hours
Sapporo (Chitose) 0123-45-5115 9:00AM-6:00PM
Rishiri 0163-82-1770 9:00AM-5:00PM
Wakkanai 0162-27-2121 9:00AM-5:00PM
Okhotsk Monbetsu 0158-26-2051 9:00AM-5:00PM
Memanbetsu 0152-74-4617 9:00AM-6:00PM
Asahikawa 0166-83-4700 9:00AM-6:00PM
Nakashibetsu 0153-72-4866 8:15AM-5:50PM
Kushiro 0154-57-3895 9:00AM-6:00PM
Obihiro 0155-64-2988 9:00AM-6:00PM
Hakodate 0138-57-8181 9:00AM-6:00PM
Aomori 017-771-5959 9:00AM-7:30PM
Odate Noshiro 0186-62-5520 9:00AM-6:00PM
Akita 018-886-3354 9:00AM-6:00PM
Shonai 0234-92-4195 9:00AM-6:00PM
Sendai 022-383-4106 9:00AM-6:00PM
Fukushima 0247-57-1200 9:00AM-6:00PM
Tokyo (Haneda) Lost Items 03-6428-3799 9:00AM-5:00PM
Damaged and Lost Baggage 03-6428-5045 9:30AM-5:00PM
Tokyo (Narita) Lost Items 0476-33-2300 9:00AM-5:00PM
Damaged and Lost Baggage 0476-33-2301 9:00AM-5:00PM
Hachijojima 04996-2-3823 9:00AM-5:30PM
Shizuoka 0548-29-2710 10:00AM-4:00PM
Nagoya (Chubu) 0569-38-8610 9:00AM-6:00PM
Niigata 025-270-7175 9:00AM-6:00PM
Toyama 076-495-3001 9:00AM-6:00PM
Komatsu 0761-22-3711 6:35AM-6:00PM
Noto 0768-26-2500 9:00AM-3:00PM
Osaka (Itami) 06-6856-9137 9:00AM-6:00PM
Osaka (Kobe) 078-303-2911 9:00AM-6:00PM
Osaka (Kansai) 072-456-7575 9:00AM-6:00PM
Okayama 086-294-2300 9:00AM-6:00PM
Hiroshima 0848-86-8800 9:00AM-6:00PM
Iwakuni 0827-29-3800 9:00AM-6:00PM
Yamaguchi Ube 0836-31-8131 9:00AM-6:00PM
Tottori 0857-28-1205 9:00AM-6:00PM
Yonago 0859-45-6138 9:00AM-6:00PM
Hagi-Iwami 0856-23-7700 9:00AM-6:00PM
Takamatsu 087-879-7255 9:00AM-6:00PM
Tokushima 088-699-3815 9:00AM-6:00PM
Matsuyama 089-973-0611 9:00AM-6:00PM
Kochi 088-864-3151 6:30AM-7:30PM
Fukuoka 092-611-0934 9:00AM-6:00PM
Kitakyushu 093-473-8613 9:00AM-6:00PM
Saga 0952-46-1112 9:00AM-6:30PM
Tsushima 0920-54-3396 9:00AM-6:00PM
Iki 0920-44-6177 7:30AM-5:30PM
Goto Fukue 0959-72-2955 9:00AM-6:00PM
Oita 0978-67-1161 9:00AM-6:00PM
Kumamoto 096-232-2221 9:00AM-6:00PM
Nagasaki 0957-52-5112 9:00AM-6:00PM
Miyazaki 0985-53-5311 9:00AM-6:00PM
Kagoshima 0995-53-9120 9:00AM-6:00PM
Okinawa (Naha) 098-859-5223 9:00AM-6:00PM
Miyako 0980-73-3201 9:00AM-6:00PM
Ishigaki 0980-84-4334 9:00AM-6:00PM
  • *

    For flights operated by IBEX Airlines, AIR DO, Solaseed Air, StarFlyer and Oriental Air Bridge, please contact the applicable airline.

  • *

    Items found in an airport facility and not in the cabin may be stored by the airport managing company or at a police station.

FAQ

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Damage This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

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