Customers on Codeshare Flights

When using a codeshare flight, the regulations and services of the operating airline will apply. Please contact each airline directly.

The icons named Japan Domestic or International indicate differences in service for Japan domestic and international flights. Content not marked with an icon applies to both, Japan domestic and international flights.

Customers on Codeshare Flights

For codeshare flights operated by our partner airlines with ANA flight numbers, the regulations and services of the operating partner airline will apply. Since the special assistance on such flights may differ from that offered by ANA, the customers below may not be able to request assistance. For details, please contact the partner airline operating the flight directly.

Customers requiring a stretcher
Customers with serious injury or illness
Customers with difficulties in self-ambulation
Customers using an electric wheelchair
Customers with visual disabilities (customers with total blindness traveling alone)
Customers carrying and using a medical oxygen cylinder on board

For partner airlines on Japan domestic flights, please see Codeshare Flights (Japan Domestic).

For partner airlines on international flights, please see Codeshare Flights (International).

Japan domestic flights

Services offered on codeshare flights with ANA flight number operated by partner airlines

AIRDO
- Carry-on of Medical Oxygen Cylinders
- Rental Medical Oxygen Cylinders
- Lending of Assist Seat
- Lending of Support Belt
Solaseed Air
- Carry-on of Medical Oxygen Cylinders
- Rental Medical Oxygen Cylinders
- Lending of Assist Seat
- Lending of Support Belt
IBEX Airlines
- Carry-on of Medical Oxygen Cylinders
- Lending of Assist Seat
- Lending of Support Belt
Oriental Air Bridge
- Carry-on of Medical Oxygen Cylinders
- Stretcher installation
- Lending of Support Belt
StarFlyer
- Carry-on of Medical Oxygen Cylinders
- Lending of Support Belt
Japan Air Commuter
- Carry-on of Medical Oxygen Cylinders
- Lending of Support Belt
Amakusa Airlines
- Carry-on of Medical Oxygen Cylinders

Table of Main Services Provided on Japan Domestic Codeshare Flights with ANA Flight Numbers Operated by Partner Airlines

*

The symbol "〇" denotes that the service is available, whereas "×" denotes that it is not available.

Name of Service	Carry-on of Medical Oxygen Cylinders	Rental Medical Oxygen Cylinders	Lending of Assist Seat	Lending of Support Belt	Stretcher installation
AIRDO	〇	〇	〇	〇	×
Solaseed Air	〇	〇	〇	〇	×
IBEX Airlines	〇	×	〇	〇	×
Oriental Air Bridge	〇	×	×	〇	〇
StarFlyer	〇	×	×	〇	×
Japan Air Commuter	〇	×	×	〇	×
Amakusa Airlines	〇	×	×	×	×

Table of Cargo Compartment Size (Average)

*

The symbol "-" indicates that there are no restrictions.

Airline Name	Aircraft Types	Height	Depth	Width
AIRDO	B737-700	85cm	-	118cm
AIRDO	B767-300ER	149cm	140cm	142cm
Solaseed Air	B737-800	82cm	-	117cm
IBEX Airlines	CRJ700	75cm	-	105cm
Oriental Air Bridge	ATR42-600	147cm	-	123cm
StarFlyer	A320 (CEO)	92cm	140cm	143cm

*

Even if the size of the wheelchair is within the guideline, it may not be able to be loaded due to height restrictions in the cargo hold.
*

Weighted electric wheelchairs and athletic wheelchairs may also be unable to be loaded depending on the model and airport facilities. Please contact the ANA Disability Desk in advance.
*

Please check the durability of your wheelchair with the manufacturer.

International Flights

See below for the services available on flights operated by partner airlines with ANA’s flight number and on flights operated by ANA with the partner airline’s flight number.

Flights operated by partner airlines with ANA’s flight number

Carry-on of Medical Oxygen Cylinders, Rental Medical Oxygen Cylinders, Stretcher installation

Available only on flights operated by ANA with ANA’s flight number (flight number specified on the ticket).

Please note that transport of customers with illness or injury (Medical Case) in an incubator, and carry-on of POC (portable oxygen concentrators) and artificial respirators are not available on codeshare flights.

Lending of Assist Seat, Lending of Support Belt

Available only on flights operated by ANA with ANA’s flight number (flight number specified on the ticket)

Transport of Pets in Cargo Compartment, Bringing Assistance Dogs on board

As some codeshare partner airlines may be able to accommodate your request, please contact the ANA Disability Desk for details.

Please contact the operating airline for availability.
Flights operated by ANA with the partner airline’s flight number

Carry-on of Medical Oxygen Cylinders, Rental Medical Oxygen Cylinders, Stretcher installation

Available only on flights operated by ANA with ANA’s flight number (flight number specified on the ticket).

Please note that transport of customers with illness or injury (Medical Case) in an incubator, and carry-on of POC (portable oxygen concentrators) and artificial respirators are not available on codeshare flights.

Lending of Assist Seat,Lending of Support Belt

Available only on flights operated by ANA with ANA’s flight number (flight number specified on the ticket)

Transport of Pets in Cargo Compartment

Available only on flights operated by ANA with ANA’s flight number (flight number specified on the ticket)

Bringing Assistance Dogs on board

Please contact the ANA Disability Desk as certain partner airlines may accept assistance dogs.