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ANA Disability Desk

If you have any questions or concerns please contact the ANA Disability Desk. Please check the FAQ for helpful information.

For First Time Customers

ANA's Approach

About Assistance
Service Equipment
Other Details

Email inquiry

It may take some time for us to respond to email inquiries.
Please call us if you require immediate assistance.
If you have already made your request over the telephone or on the ANA website, we may not reply to your email.

Please note that the following cannot be done via email.

  • Requests for seat availability information, reservations, reservation changes/cancellations, ticket refund requests

  • Technical questions regarding your computer

ANA Mileage Club Members This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.
Non-ANA Mileage Club Members This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

Did you forget your Password?

Telephone inquiry

Toll-free number

0120-029-377

Call Handling System

0570-029-377

Phone No.

03-6741-8900

9:00AM-5:00PM, open daily
Fee
Fixed rate within Japan
  • *

    When calling from outside Japan, dial the country code 81 and the number (omit the 0 if the number starts with 0).

Fax inquiry

Toll-free number

0120-029-366

Phone No.

03-6741-8710

  • *

    When calling from outside Japan, dial the country code 81 and the number (omit the 0 if the number starts with 0).

Customers with Hearing and Speech Disabilities

Telecommunication Relay Services for ANA This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

What is +Voice?

This is a service that enables customers with hearing and speech impairments to make inquiries to ANA in real time.

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ANA GROUPThis page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

Official Social Media Accounts

For the 11th Consecutive Year, ANA Receives 5-Star Rating!

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The Most On-Time Airline in the Asia Pacific
for Five Consecutive Years!

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