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Customers with Medical Requirements

About Assistance
Service Equipment
Other Details

Please note that the cabin environment is different from that on the ground. Since the cabin environment may affect your health, please consult your physician prior to departure.

For First Time Customers

ANA's Approach

Please feel free to inform us if you need any assistance.

Please note that the cabin environment is different from that on the ground. For further information, please see Cabin Environment. Please consult your physician prior to departure.

Customers Carrying Medical Equipment on Board

Customers Using Medical Oxygen Cylinders

Customers with Sleep Apnea Syndrome (CPAP Usage)

Customers Requiring an Assist Seat / Support Belt

Customers Requiring a Stretcher

Customers with Implanted Cardiac Pacemakers or Metal Implants

Customers usually using Autoinjectors (Injection Needles) and portable medical devices such as Insulin Pumps on board

Customers Carrying Prescription Medications on Board

Customers at Risk of Being Infected by Contagious Diseases or Influenza

Customers with Panic Disorder

Customers with Ostomy Equipment

Customers Using a Portable Oxygen Concentrator (POC)

Medical Information Form (MEDIF)

Customers planning to use medical oxygen cylinders or special medical equipment on board are required to issue a Medical Information Form (MEDIF).

  • Customers using a medical oxygen cylinder

  • Customers using a portable oxygen concentrator (POC) or artificial respirator

  • Customers requiring a stretcher or an incubator

Medical Information Form (MEDIF)

Frequently asked questions about Customers with Medical Requirements

I have asthma. Is there anything I should be aware of when flying? This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

Can I bring my insulin syringes (injection needle) or EpiPen on board? This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

I have panic disorder. Can I fly? This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

I am suffering from influenza. Am I allowed to fly? This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

Can I bring a cane or crutches on board? This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

If you have any questions or concerns please contact the ANA Disability Desk.

ANA Disability Desk

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