Service Equipment

These reception desks are just the right height for passengers using wheelchairs and those wishing to complete procedures while seated.

By reading the two-dimensional code with your smartphone, an operator simultaneously interprets the interaction between you and the airport staff in sign language and voice.

Voice-to-text Service: Recognize the speech of staff and display it in text.

Communication support tools are available to make our staff clearer and easier to understand. Please ask a member of staff if you wish to use these tools.

Sapporo (New Chitose), Tokyo (Haneda), Tokyo(Narita), Nagoya (Chubu), Osaka (Kansai), Osaka (Itami), Fukuoka, Okinawa (Naha): At the Special Assistance Counter (Domestic Area)

Some staff members who are qualified with 4th or upper level of the Sign Language Proficiency Test, will wear a sign language badge with them and can provide assist with using sign language. Please feel free to ask for assistance.

Communication boards have been installed at the security checkpoint.

Passengers with hearing disabilities and foreign nationals can use the boards while pointing at each other to facilitate the security check.

Available in Japanese, English, Chinese, and Korean.

If you download the app, you can document the automatic voice announcement that is flowing at the boarding gate and display it on your smartphone.
In addition to Japanese, English, Chinese, and Korean are also supported, and can be translated and displayed in the language of your choice.
This service is available at departure gates for domestic airports in Japan.

Airport wheelchairs can be used to take you directly to your seat on board.

The large wheels are removable and the armrests foldable to accommodate the narrow aisles in the cabin.

Although equipped with hand rims, they are unsuited for self-traveling long distances.

49 airports in Japan except Rishiri Airport

This airport wheelchair accommodates larger passengers inside the airport. This type cannot enter the aircraft cabin.

Sapporo (New Chitose), Hakodate, Tokyo (Haneda), Tokyo (Narita), Nagoya (Chubu), Osaka (Kansai), Osaka (Itami), Hiroshima, Iwakuni, Fukuoka, Okinawa (Naha)

This is a full reclining wheelchair for customers who have difficulties in keeping a seated position. This wheelchair can be used in aircraft aisles.

Rollators are available to help our customers travel around the airport.

Equipped with a height-adjustable handle and a large break lever, this rollator provides a safe and comfortable way to move around inside the airport.

It also features a basket that functions as both a seat and a compartment for your belongings.

If you would like to use a rollator, please let a member of our counter staff know on your departure date.

(This service cannot be reserved in advance.)

Electric carts are available at Haneda Passenger Terminal 2 for passengers who are not comfortable walking to the boarding gate. Please inform the counter staff directly, because advance reservations are not accepted.

We will handle your wheelchair with the utmost care and place it into or under one of our ANA original protective cases or covers.

If you download the app, you can document the automatic voice announcement that is flowing at the boarding gate and display it on your smartphone.

In addition to Japanese, English, Chinese, and Korean are also supported, and can be translated and displayed in the language of your choice.

This service is available at departure gates for domestic airports in Japan.

This boarding gate is wide enough for passengers using wheelchairs, strollers, and walking aids to pass through.

This ramp is used to assist customers in boarding.

Assisted stretchers are used at airports at which passenger boarding lifts or wheelchair stair lifts are not available or equipped.

You can stay seated while the staff will take you up and down the stairs and to your seat in the cabin.

Sapporo (New Chitose), Tokyo (Haneda), Tokyo (Narita), Nagoya (Chubu), Osaka (Itami), Osaka (Kansai), Osaka (Kobe), Fukuoka, Okinawa (Naha), Wakkanai, Okhotsk Monbetsu, Memanbetsu, Asahikawa, Nemuro Nakashibetsu, Kushiro, Hakodate, Aomori, Odate-Noshiro, Akita, Shonai, Sendai, Fukushima, Hachijojima, Niigata, Shizuoka, Toyama, Komatsu, Noto, Okayama, Hiroshima, Iwakuni, Yamaguchi Ube, Tottori, Yonago, Hagi-Iwami, Takamatsu, Tokushima, Matsuyama, Kochi, Saga, Oita, Kumamoto, Nagasaki, Tsushima, Goto Fukue, Miyazaki, Kagoshima, Miyako, Ishigaki

This is a dedicated airport vehicle equipped with a lifting device. When boarding is conducted using boarding stairs, the passenger boarding lift can be used to elevate the customer in a wheelchair directly to the aircraft door.

Sapporo (New Chitose), Tokyo (Haneda), Tokyo (Narita), Nagoya (Chubu), Osaka (Itami), Osaka (Kansai), Fukuoka, Okinawa (Naha)

The wheelchair stair lift allows boarding in and out sitting on a wheelchair with the passenger boarding stairs.

Tokyo(Haneda), Tokyo(Narita), Nagoya(Chubu), Osaka(Itami), Fukuoka, Okinawa(Naha), Rishiri, Hakodate, Okayama, Matsuyama, Kumamoto, Miyako, Ishigaki

This is an option for boarding the aircraft if a passenger boarding lift or wheelchair stair lift is not available. S-Max with its driving function enables smooth boarding as it assists in the ascending and descending of stairs and moving to the seat in the cabin while as state of customer seating.

Tokyo(Narita), Osaka (Itami), Okhotsk Monbetsu, Sendai, Fukuoka