Online Procedure

This page provides information on how to apply for assistance when making a reservation online.

Request Assistance for Japan domestic flights

After you made an online reservation, you can request necessary assistance from the section "Passengers who need assistance" under Support Menu.

Items to Enter

Degree of self-ambulation
With visual disabilities
With hearing and speech disabilities
Need to use medical oxygen cylinder or other medical equipment on board
Expectant mother boarding within 28 days including the due date

Sample request screen for Japan domestic flight (enlarged)

If you need assistance other than the above, please contact the ANA Disability Desk.

Reservation for Japan domestic flights

ANA Disability Desk

Request Assistance for international flights

After you entered the passenger information upon making an online reservation, you can enter your request for special assistance from Other Services. Depending on the type of assistance, we may contact you to confirm the assistance details.

Items to Enter

Walking disabilities if any
Degree of self-ambulation
Necessity of wheelchair check-in
Wheelchair is foldable
Type of wheelchair (manual / electric)
Type of battery (DRY / WET)
Size of wheelchair (length, width, height, weight)

Sample request screen for international flight (enlarged)

If you need assistance other than the above, please contact the ANA Disability Desk.
(In the case of reservations involving code-share flights or flights operated by other airline, it may be necessary to contact the operating airline.)

Reservation for international flight

ANA Disability Desk

If you have any questions or concerns please contact the ANA Disability Desk.

ANA Disability Desk