How to Use the In-flight Duty Free Pre-order Service|International flights|ANA

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Watch ANA International Duty Free Shopping Pre-order Service

Pre-Order Online. To enjoy bigger savings. To find your favorite item. And reserve them in advance. Download the App or visit our website. Reserve 3 days before your flight. Pay and get your items onboard.

Information

Regarding temporary suspension of sales of sweet potato shochu "MURAO"

Regarding the sweet potato shochu "Murao", which is currently available for purchase through our Pre-Order Service, is expected to reach its planned sales volume due to its popularity.
Therefore, sales will be temporarily suspended after boarding on December 31, 2024.
We will inform you as soon as the date of resumption of sales has been decided.

Recommended Pre-order Items

Here is a selection of some of our pre-order items.

November-December recommendations

SENSAI / SENSAI ULTIMATE THE CREAM N

DASSAI BEAUTY / DASSAI OIL-IN MOISTURIZING LOTION

FOPE / ESSENTIALS FLEX’IT RING (YELLOW GOLD)

KWEICHOW MOUTAI CHIEW / FIFTEEN YEAR KWEICHOW MOUTAI CHIEW

ANA Original Items

ANA / ANA ORIGINAL COLD SAKURAMAI FUJISAN ROCKS GLASS

MIKI HOUSE / HOOD & SCARF

AQUASCUTUM / ANA ORIGINAL CASHMERE SCARF

ANA / HONU MASCOT SET

Notes and Information on In-flight Sales

For passengers on flights to/ from Kansai

Some products cannot be ordered in-flight. Please check P. 10-13 of the ANA SKY SHOP Digital Catalog for further details.
About Tobacco Products

Beginning May 1, all tobacco products are being sold only through the Pre-Order Service. For details, please see the Pre-Order Service website.
About sweet potato shochu "Murao"
The popular sweet potato shochu "Murao" is now on sale via the Pre-Order Service!
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  Customer orders will be limited to one bottle each.
Click here for product information.
Click here for pre-order service information and notes on ordering.
Due to the revision of the Canadian Single-use Plastics Prohibition Regulations

Due to the revision of the Canadian Single-use Plastics Prohibition Regulations, the items provided will be changed as follows as of December 1, 2023.
Duty-free shopping bag: Changed from "biomass plastic bag" to "paper bag"
Wrapping bags: The inclusion of this item will be temporarily suspended
Applicable flights: Haneda-Vancouver Route (Flight NH116/115)
About The third product of the Pokémon Air Adventures

The third product of the Pokémon Air Adventures, "Pokémon ANA ORIGINAL STAINLESS BOTTLE EEVEE JET NH" is now on sale.
Click here for Pokémon Air Adventures information.
Click here for product information.

Pre-Order Campaign on Flight to Honolulu

ANA International In-Flight Duty-Free Shopping. In-Flight Duty-Free Shopping Pre-Order Service Campaign on Flight to Honolulu. You get a mini HONU soft key chain as a reward for one Pre-Order! You can get it at MAHALO LOUNGE! Click here for details.

ANA SKY SHOP

Our excellent, wide-ranging product lineup includes many other items in addition to those shown above.

Please see the ANA SKY SHOP Digital Catalog for further details.

Digital Catalog (for November-December)

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Digital Catalog (for November-December)

View Digital Catalog (for September-October)

Notes

As drinking and smoking is against the law for persons under 20 years of age, the reservation and purchase of alcohol and tobacco products by persons under 20 years of age is not permitted.
If a reservation is made by a person under 20 years of age, we will be unable to complete the sale even if the purchaser is over 20 years of age.
Please note that you may not be able to purchase your ordered items on board in the event of certain flight statuses, aircraft changes, etc.
Please note that we may not be able to secure items that are low in stock for you.

Points to Note before Placing an Order

Terms & Conditions / Eligible Passengers

Passengers who reserve and purchase a ticket for an ANA Group-operated international flight (NH) under an ANA flight number through the ANA website, official ANA App, ANA International Reservation and Customer Service Center or a travel agency. (excluding purchases made on the Mexico and Italy site)

Order Period (Including Changes and Cancellations)

Orders can be placed any time from the 22nd of the month prior to the departure date up to 23:59 three days prior (JST) for both Japan and non-Japan departures.
In some cases, the application deadline may be one day sooner for some flights departing from overseas.

Example: If your departure date is on April 1, you can place an order from March 22 up to 23:59 on March 29 (JST).

How to use Pre-Order Service

Step 1 must be completed up to boarding. For this step, reserve a flight ticket and then place a pre-order on the website (you can order up to 10 items). Lastly, you will receive an email confirming whether or not your ordered items have been secured for you. Step 2 must be completed on the departure date. For this step, please inform a cabin attendant of your order after boarding.* You will then receive your ordered items after paying for them.

*

Please show a copy of the email confirming your secured products or provide your pre-order number. You may not receive your products if you do not inform a cabin attendant of your order.

How to Place an Order

Please reserve and purchase a flight ticket in advance.

STEP1: Go to the Service menu on the reservation confirmation page and press In-flight Duty Free Pre-order.
STEP2: Select your preferred flight from those available and proceed to the product pre-order page.

Detailed Explanations about
Placing, Changing, Viewing
and Canceling Pre-orders

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The same procedure also applies if you would like to check/cancel an exiting pre-order or add/change the items within it.

You can place an order right now by pressing the button below.

Go to the Flight Resevation
Confirmation screen

Up to 10 Items Per Passenger Per Flight (Some Exclusions Apply)

There is a limit to the number of orders that can be accepted for one flight due to loading space. For this reason, there may be occasions when you cannot place an order.

Carry-on Baggage Restrictions

The carrying of liquids on board is restricted in accordance with instructions from the International Civil Aviation Organization (ICAO).

Please be aware that liquid containers over 100 ml cannot be carried on board your connecting flight(s) or return flight.
For further details, please see the Carrying Liquid, Aerosols, and Gels (LAGs) on Board (International Flights).

New Orders Required Upon Changing Flights

Existing pre-orders are not updated automatically along with flight ticket reservation changes.

Please cancel your existing pre-order before changing your reservation, and then place a new one afterwards.

*

Please note that you may not be able to place an order for the same products depending on stock levels.

Information about Eligible and Ineligible Flights

Eligible Flights

International routes operated by ANA (NH flights).

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However, flights between Tokyo and Seoul, between Tokyo and Vladivostok, and between Kansai and Shanghai are ineligible.
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If the itinerary of your reservation includes ineligible routes, all your flights in the itinerary will be ineligible for in-flight shopping pre-order service.

Ineligible Flights

The following list shows flights that are ineligible for the pre-order service due to reasons relating to aircraft management. Please note that this service may also be made unavailable on other flights in the event of certain flight statuses, sudden aircraft changes, etc.

Ineligible Flights

Departure Date	Flight No.	Departure Airport
January. 1, 2025 (Local Time)	NH-107	San Francisco departure
January. 1, 2025 (Local Time)	NH-159	New York departure
January. 1, 2025 (Local Time)	NH-179	Mexico City departure
January. 1, 2025 (Local Time)	NH-204	Frankfurt departure
January. 1, 2025 (Local Time)	NH-218	Munich departure
January. 1, 2025 (Local Time)	NH-802	Singapore departure
January. 1, 2025 (Local Time)	NH-806	Bangkok departure
January. 1, 2025 (Local Time)	NH-812	Hong Kong departure
January. 1, 2025 (Local Time)	NH-820	Manila departure
January. 1, 2025 (Local Time)	NH-834	Ho Chi Minh City departure
January. 1, 2025 (Local Time)	NH-836	Jakarta departure
January. 1, 2025 (Local Time)	NH-886	Kuala Lumpur departure
January. 1, 2025 (Local Time)	NH-890	Sydney departure
January. 1, 2025 (Local Time)	NH-898	Hanoi departure
January. 1, 2025 (Local Time)	NH-964	Beijing departure
January. 1, 2025 (Local Time)	NH-968	Shanghai (Pudong) departure
January. 1, 2025 (Local Time)	NH-972	Shanghai (Pudong) departure