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ANA International In-Flight Duty-Free Shopping. Visit APP or Website! Pre-Order Service. Here's a convenient service for you: Order your duty-free items in advance, and receive them onboard! ANA International In-Flight Duty-Free Shopping. Visit APP or Website! Pre-Order Service. Here's a convenient service for you: Order your duty-free items in advance, and receive them onboard!

You can place an order right now by pressing the button below.

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ANA International Duty Free Shopping Pre-order Service
How to Use the In-flight Duty Free Pre-order Service
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      Information

      Recommended Pre-order Items

      Here is a selection of some of our pre-order items.

      March-April recommendations

      ALEXANDRE DE PARIS CLIP & BALL PIN SET

      SENSAI INTENSIVE HAND CREAM TRAVEL SET

      ANA ANA ORIGINAL FOUR SEASONS FUJISAN ROCKS GLASS 2 SET

      BALLANTINE’S 17 YEARS OLD

      Notes and Information on In-flight Sales

      ANA SKY SHOP

      Our excellent, wide-ranging product lineup includes many other items in addition to those shown above.

      Please see the ANA SKY SHOP Digital Catalog for further details.

      Our excellent, wide-ranging product lineup includes many other items in addition to those shown above.

      Please see the ANA SKY SHOP Digital Catalog for further details.

      View Digital Catalog (for March-April)

      View Digital Catalog (for March-April)

      View Digital Catalog (for January-February)

      Notes

      • As drinking and smoking is against the law for persons under 20 years of age, the reservation and purchase of alcohol and tobacco products by persons under 20 years of age is not permitted.
        If a reservation is made by a person under 20 years of age, we will be unable to complete the sale even if the purchaser is over 20 years of age.

      • Please note that you may not be able to purchase your ordered items on board in the event of certain flight statuses, aircraft changes, etc.

      • Please note that we may not be able to secure items that are low in stock for you.

      Points to Note before Placing an Order

      Terms & Conditions / Eligible Passengers

      Passengers who reserve and purchase a ticket for an ANA Group-operated international flight (NH) under an ANA flight number through the ANA website, official ANA App, ANA International Reservation and Customer Service Center or a travel agency. (excluding purchases made on the Mexico and Italy site)

      Order Period (Including Changes and Cancellations)

      Orders can be placed any time from the 22nd of the month prior to the departure date up to 23:59 three days prior (JST) for both Japan and non-Japan departures.
      In some cases, the application deadline may be one day sooner for some flights departing from overseas.

      Example: If your departure date is on April 1, you can place an order from March 22 up to 23:59 on March 29 (JST).

      How to use Pre-Order Service

      Step 1 must be completed up to boarding. For this step, reserve a flight ticket and then place a pre-order on the website (you can order up to 10 items). Lastly, you will receive an email confirming whether or not your ordered items have been secured for you. Step 2 must be completed on the departure date. For this step, please inform a cabin attendant of your order after boarding.* You will then receive your ordered items after paying for them.
      Step 1 must be completed up to boarding. For this step, reserve a flight ticket and then place a pre-order on the website (you can order up to 10 items). Lastly, you will receive an email confirming whether or not your ordered items have been secured for you. Step 2 must be completed on the departure date. For this step, please inform a cabin attendant of your order after boarding.* You will then receive your ordered items after paying for them.
      • *

        Please show a copy of the email confirming your secured products or provide your pre-order number. You may not receive your products if you do not inform a cabin attendant of your order.

      How to Place an Order

      Please reserve and purchase a flight ticket in advance.

      STEP1: Go to the Service menu on the reservation confirmation page and press In-flight Duty Free Pre-order.
      STEP2: Select your preferred flight from those available and proceed to the product pre-order page.

      Detailed Explanations about
      Placing, Changing, Viewing
      and Canceling Pre-orders
      • *

        The same procedure also applies if you would like to check/cancel an exiting pre-order or add/change the items within it.

      You can place an order right now by pressing the button below.

      Go to the Flight Resevation
      Confirmation screen

      Up to 10 Items Per Passenger Per Flight (Some Exclusions Apply)

      There is a limit to the number of orders that can be accepted for one flight due to loading space. For this reason, there may be occasions when you cannot place an order.

      Carry-on Baggage Restrictions

      The carrying of liquids on board is restricted in accordance with instructions from the International Civil Aviation Organization (ICAO).

      Please be aware that liquid containers over 100 ml cannot be carried on board your connecting flight(s) or return flight.
      For further details, please see the Carrying Liquid, Aerosols, and Gels (LAGs) on Board (International Flights).

      New Orders Required Upon Changing Flights

      Existing pre-orders are not updated automatically along with flight ticket reservation changes.

      Please cancel your existing pre-order before changing your reservation, and then place a new one afterwards.

      • *

        Please note that you may not be able to place an order for the same products depending on stock levels.

      Information about Eligible and Ineligible Flights

      Eligible Flights

      International routes operated by ANA (NH flights).

      • *

        However, flights between Tokyo and Seoul, between Tokyo and Vladivostok, and between Kansai and Shanghai are ineligible.

      • *

        If the itinerary of your reservation includes ineligible routes, all your flights in the itinerary will be ineligible for in-flight shopping pre-order service.

      Ineligible Flights

      The following list shows flights that are ineligible for the pre-order service due to reasons relating to aircraft management. Please note that this service may also be made unavailable on other flights in the event of certain flight statuses, sudden aircraft changes, etc.

      Terms & Conditions

      Please be sure to read through the Terms & Conditions before placing an order.

      If you have any questions about the In-flight Duty Free Pre-order Service, please see FAQ.

      FAQ

      Contact Information for Inquiries about How to Place a Pre-order Online

      Telephone Inquiry

      ANA International Reservation and Customer Service Center

      Call Handling System

      0570-029-333

      (Fixed rate within Japan)

      Phone No.

      03-6741-6685

      (Toll number)

      Operator hours: (Including award tickets) 08:00-19:00, 22:00-AM8:00 (open all year round)

      Contact Information for Inquiries about Products

      Telephone Inquiry

      ANA International In-flight Sales

      Toll-free number

      0120-283-757

      (Toll-free number)

      Phone No.

      03-6253-7282

      (Toll number)

      Operator hours: Monday-Friday 09:00-17:00 (not available on Saturday, Sunday, national holidays, on the year end/New Year holiday period)

      • *

        Operator hours are subject to change depending on the situation.

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      Related Tags

      Related Pages

      How to Use the In-flight Duty Free Pre-order Service

      Digital Catalog User Guide and Viewing Environment

      In-Flight Duty-Free Shopping

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