ANA Wi-Fi Service (International Flights)

Service Overview

This service allows you to use the Internet to enjoy browsing websites, sending and receiving messages, and much more. *1*2
First Class and Business Class passengers who have registered their email address will receive a free voucher code (1 code per person) via email two hours before departure. *3
Premium Economy and Economy Class passengers can enjoy free text messaging *4, excluding B777-300ER aircraft not fitted with THE Room. Browsing websites will be available for a fee. *5

* 1

The Internet service is not available on B767-300ER (202 seats) or A320 (146 seats) aircraft, and on some B787-8 (240 seats) aircraft.
* 2

You will not be able to stream video, use video chat, or engage in other data-intensive activities.
* 3

Each voucher code allows connection for one device.
* 4

Communication using apps such as Line, WhatsApp, iMessage, Google Chat, Facebook Messenger, etc.
* 5

One device can be connected per purchase.

B787 (unavailable on some aircraft)/ B777-300ER (THE Room seating type)/ A380
B777-300ER (non - THE Room seating type)

B787 (unavailable on some aircraft)/B777-300ER (THE Room seating type)/A380

Fees (USD)

Plan Name	Fees (USD)
30 minute Plan	＄ 6.95
3 hour Plan	＄ 16.95
Full-Flight Plan (max. 24 hours)	＄ 21.95

*

Countdown of time remaining begins from first sign-in and will expire after time elapses. Countdown cannot be interrupted once started.

Internet is only accessible within the flight that the Wi-Fi plan was purchased on.

Method of Payment

Credit card payment only (VISA, MASTERCARD, DISCOVER, AMEX, JCB, DINERS)

*

Cash, electric money, and debit cards, etc. are not accepted.
*

A receipt will be sent to the e-mail address registered when using the service.

Duration of Service

ANA Wi-Fi Service, available approximately 10 minutes after departure until about 10 minutes prior to landing.

Applicable Air Zone

Aside from takeoff and landing, you can enjoy in-flight connectivity in all air spaces throughout your entire flight.

*

The service may be unstable or subject to disconnection due to satellite communication reception, even in areas where the service can be used.

Due to the current situation in Russia and Ukraine, flights to Europe are rerouted to take an alternate flight path.

Therefore, the satellite link will be disconnected about 1-2 hours and Wi-Fi service will be temporary unavailable, when flying over the Arctic airspace.

Communication Environment

Please note the internet communication environment in the cabin is not at the same level as on the ground, both in terms of speed and capacity.

The communication environment may be different from what is expected when sending and receiving file attachments, downloading video content and playing online games, etc.

We recommend only using the service for sending and receiving texts and viewing Web pages on smartphones and tablets.

There may be areas where communications may not be possible, even when flying above countries shown on the map as being covered.

Furthermore, disconnection may occur for unforeseen reasons, such as the domestic situation and weather conditions in the countries where the aircraft is flying over.

Notes

This service uses wireless LAN technology. Please be aware that there are possibilities of communication interception and unauthorized access in a similar way to the use of other wireless hotspots where public access is available. We highly recommend the security measures such as firewall and/or security software at your own responsibility while using this service.
The ANA Wi-Fi Service may be suspended at any time during the flight for security or other reasons. ANA shall not be held responsible for any loss of data or damage to passenger devices.
Video streaming may not be supported.
We recommend that you disable automatic updates of software and applications running in the background.

Inquiries

Please contact the service provider for inquiries regarding connection service and requesting a refund of your purchase when the connection failed (includes investigation of issues).
The service provider is listed in the smail sent to the registered email address.

Panasonic Avionics Customer Care Center

Email inquiry

E-mail
ANAWiFiHelp@panasonic.aero
(Available in Japanese & English)

Contact by phone

0120-921-918

(Toll-free number for calls from within Japan / Japanese support)

*

Not available when calling from an IP phone.

+81-3-4589-9497

(Number for calls from outside Japan / Japanese support)

*

Toll charges may apply.
*

09:00-17:30 JST (not available on weekends, public holidays, and the year-end/New Year holiday period)

+1-949-204-4523

(English support)

*

Toll charges may apply.
*

09:00-17:30 JST (not available on weekends, public holidays, and the year-end/New Year holiday period)

The Internet connection service for ANA Wi-Fi Service2 is provided by Panasonic Avionics.

If you have any questions and/or comments, please contact Panasonic Avionics Customer Care.

B777-300ER (non - THE Room seating type)

Fees (USD)

Plan Name	Fees (USD)
30min Plan	$6.95
3hr Plan	$16.95
Full Flight Plan	$21.95

*

Please note that countdown of time remaining begins from first sign-in and will expire after time elapses. Countdown cannnot be interrupted once started.
*

Internet is only accessible within the flight that the Wi-Fi plan was purchased on.

Payment Method

Credit card payment (VISA, MASTERCARD, DISCOVER, AMEX ,JCB ,DINERS), Apple Pay and Google Pay

*

Payment by cash and debit card, etc. is not available.
*

A receipt will be sent to the email address registered when using the service.

Duration of Service

ANA Wi-Fi Service, available approximately 10 minutes after departure until about 10 minutes prior to landing.

Area of Operation

The service is available while flying over transoceanic airspace and above countries which permit the use of satellite connectivity.

*

The service may be unstable or subject to disconnection due to satellite communication reception, even in areas where the service can be used.

Due to the current situation in Russia and Ukraine, flights to Europe are rerouted to take an alternate flight path.
Therefore, the satellite link will be disconnected about 1-2 hours and Wi-Fi service will be temporary unavailable, when flying over the Arctic airspace.