Chicago

Since the boarding gate check-in counters might be subject to change, please check at the airport to the day of departure.

Arrival

Flights operated by ANA group will arrive at Terminal 5 of Chicago Airport.

Arrival Terminal

Immigration

Baggage Claim

Customs

Elevator
Information
Currency exchange
Railway
Monorail
Bus
Taxi
Boat
Toilet
Nursery
Telephone
Japan Post Bank
Smoking Room
Coin Lockers
Passengers arriving at Chicago O'Hare International Airport

Airport map information

On the 1st Floor of Terminal 5 where you will arrive, there are immigration, baggage claim, customs and 1-STOP lanes. Passengers with a connection on American Airlines (AA) or United Airlines (UA) should proceed to the connection baggage counter for that airline. There are also Information and currency exchange and outside the exit there are areas for boarding/alighting buses and taxis. Passengers traveling between the terminals should take the escalator to the shuttle station Airport Transit System (ATS) between terminals.

Immigration

Please present your passport.

Customs

Carry-on luggage inspection Passengers who do not check in baggage can also use "1-STOP" lane (only in the afternoon).For details, see O'Hare International Airport.

Information

Passengers who plan to travel to the United States must obtain pre-travel authorization though ESTA by themselves before departure.See "Electronic System for Travel Authorization."

Departure

Flights operated by ANA group will depart from Terminal 1 of Chicago Airport.

Departure terminal

Check here for counter opening time

Airport Lounge

Check-in

Security Check

Elevator
Information
Currency exchange
ATM
Smoking Room
Railway
Monorail
Toilet
Nursery
Telephone
Coin Lockers
Bus
Taxi
Boat
Passengers departing from Chicago O'Hare International Airport

Airport map information

On the ATS Level of the Terminal 1 where you will depart from, there is a station for the monorail (Airport Transit System) that goes around all the terminals in the airport. Take an escalator from that station to the Upper Level and there is an ANA check-in and ticketing counters to perform check-in procedures. After the procedures, please proceed to the security check or fast track security screening. After passing through, on Concourse B, there are Information and United Club. Further on, on Concourse C, there are another United Club and the Polaris Lounge.

Fast track security screening

Look for

Premiere Access/Gold Track

Eligible

First class
Business class
Diamond service members
Platinum service members
Super Flyers members
Star Alliance Gold members

Transit

From ANA to Other Airline companies

Information
Currency exchange

Airport map information

On the 1st Floor arrival floor of Terminal 5, there are the American Airlines (AA) connection baggage counter, United Airlines (UA) connection baggage counter, Information and currency exchange. There is also an escalator to the shuttle station Airport Transit System (ATS) between terminals. Outside of Exit 5E, there is a shuttle bus station between terminals.

Transfer between Terminals

The Monorail (ATS/Airport Transit System) to transfer between terminal is available.

ATS Operating hours (daily): 24 hours a day (fully-automated service every 3-5 minutes during peak hours)

Please make sure to pick up your baggage.

*

All customers are required to pass through the immigration control and custom inspection checkpoints.(The same applies to cases when the final destination is not in the U.S.)
*

Your checked-in baggage must be picked up after completing immigration control.(Please make sure to pick up the baggage even when the final destination is printed on the tag of your baggage.)

Please check in your baggage again at the connecting airline.

Please note that check-in locations differ according to each connecting airline.

When connecting to United Airlines(UA), American Airlines(AA)

Since the connecting counter of United Airlines(UA) is located at the far end right side before the exit from Customs and that of American Airlines(AA) counter at the left side, please check in your baggage here again.(Check-in services are also available here.)

When connecting to Air Canada(AC) or Delta Air Lines(DL)

You can check in the baggage at the baggage belt before the connecting counter of United Airlines(UA).(This applies only to the case where the baggage tag shows the final destination.)

*

Please receive your boarding pass at the appropriate airline check-in counter in the departure lobby.

When connecting to any other airline

You can check in the baggage at the baggage belt before the connecting counter of American Airlines(AA).(This applies only to the case where the baggage tag shows the final destination.)

*

Please receive your boarding pass at the appropriate airline check-in counter in the departure lobby.

Please confirm the terminal where your connecting flight departs from, at one of the information boards located throughout the airport.

Airport map information

This is the O'Hare International Airport terminals map. Terminal 1, the ANA departure terminal, Terminal 2, Terminal 3, and Terminal 5, the ANA arrival terminal, are connected by the Airport Transit System (ATS), a shuttle service between terminals. There is also a shuttle bus stop for airport hotels located in between Terminals 1, 2 and 3.

From Other Airline companies to ANA

Passengers who arrive at Terminal 1 and Terminal 2 must proceed directly to the departure gate.
Passengers who arrive at other terminals must proceed to the ANA check-in counter of Terminal 1.

This information is current as of March 3, 2024.

O'Hare International Airport (ORD) to Downtown Chicago

- "→" indicates the route.

Rail (As of January 2023, there is a shuttle bus service operating from the airport station to Rosemont station from 24:00 to 4:00.)

CTA Train Blue Line

from ORD to Any CTA train station in downtown Chicago (such as Washington, Clark/Lake etc.)

Boarding point: CTA Blue Line station "O'Hare" is on the lower level of Terminal 2. The Blue Line travels above ground in the suburbs and below ground in the downtown area. For travel from the International Terminal to Terminal 2, the ATS tram that connects the terminals can be used. ATS operates 24-hour, 3 to 5 minute intervals.
Time required: Approx. 40 minutes
Fare: One way $5 (Inner city to Midway Airport is $2.50 to 3)
Operating hours: 24 hours (10 to 15 minute intervals.Late at night 20 to 30 minute)

Taxi

Platform: From the curbside area after exiting the baggage claim floor. There are usually staff present.
Time required: 25 to 75 minutes (depending on the destination, on traffic conditions)
Fare: $55 to $85 (Tips are separate and are about 15 to 20% of the fare)
Operating hours: 24 hours
You can also use rideshare apps on your smartphone, like Uber, Lyft, etc.