Sydney

Arrival

Arrival Terminal

Immigration

Baggage Claim

Customs

Quarantine

Elevator
Information
Currency exchange
ATM
Smoking Room
Railway
Monorail
Toilet
Lactation room
Telephone
Coin Lockers
Bus
Taxi
Boat
Passengers arriving at Sydney(Kingsford Smith) Airport
Passengers who transit from ANA to Virgin Australia Domestic flights
Passengers who transit from ANA to Qantas Domestic flights

Airport map information

On the 1st floor (arrival terminal), pass through immigration,the baggage claim area, customs, and then quarantine. Thereafter, passengers connecting to Australia domestic flights operated by Virgin Australia or Qantas should take the passageways to the respective domestic flight departure area. On the 1st floor, there are also transfer counters for international flights, toilets, currency exchange booths, the stop for the paid bus to Terminal 2 (T-Bus), and escalators and elevators to the underground train station.

Immigration

Eligible nationals (including Japan) who have ePassports are able to use SmartGate, which is an automated passport control.

However, passengers under the age of 16 need to proceed the passport control.

For details, please see the information on arrivals on the Australian Border Force website.

Departure

Departure terminal

ANA International Airport Check-in Counter Opening Times

Airport Lounge

Check-in

Immigration

Security Check

Elevator
Information
Currency exchange
ATM
Smoking Room
Railway
Monorail
Toilet
Lactation room
Telephone
Coin Lockers
Bus
Taxi
Boat
Passengers departing from Sydney(Kingsford Smith) Airport

Airport map information

On the 2nd floor (departure terminal), there are ANA check-in and ticketing counters at Island E and F. Please note that check-in counter will be different depending on your flight (Island E for NH890, Island F for NH880). After check-in, there are immigration booths, security, and a priority lane. Pass through these accordingly. The priority lane can only be used by Business Class customers. On the 2nd floor, there is also a TRS (Tourist Refund Scheme) tax refund counter, toilets, escalators and elevators. Passengers should proceed to the boarding gate. Passengers who wish to use the Air New Zealand Lounge should take the escalator or elevator up to the 3rd floor.

Immigration

Eligible nationals (including Japan) who have ePassports are able to use SmartGate, which is an automated passport control.

However, passengers under the age of 16 need to proceed the passport control.

For details, please see the information on departures on the Australian Border Force website.

Priority Lane for Immigration and security check

Eligible customers

Business Class customers

Please present your boarding pass at the priority lane entrance.

Transit

Transit to International flights

Passengers who transit from ANA to International flights of other airlines

If you have your boarding pass of your connecting flight, please proceed to the boarding gate after pass through the security check in the transit area.

If you do not have your boarding pass of your connecting flight, please complete check-in at the connecting counter or proceed to the boarding gate.

*

For passengers with connecting flight that is not on the same day.
Please pick up your checked baggage and pass through customs. Then, proceed to the relevant check-in counter and for check in baggage on the next day.

Transit to Domestic flights

Passengers who transit from ANA to Virgin Australia Domestic flights

You are required to collect your bags and clear Customs and Quarantine at Sydney.

Please proceed to check-in at the Virgin Australia Domestic Transfer Desk within Terminal 1. Passengers are required to make their own way to the Domestic Terminal via T-Bus or public transportation and proceed to check-in.

Out of opening hour of Virgin Australia transit counter.

Please go to domestic terminal (Terminal 2) by taking a T-BUS and complete check-in for departure at the Virgin Australia check-in counter.

Passengers who transit from ANA to Qantas Domestic flights

You are required to collect your bags and clear Customs and Quarantine.

Qantas Domestic Seamless Transfer Desk is available for the transit passengers.

Please proceed to the Qantas Transfer building, located adjacent to the arrival floor.

After completing check-in procedures, including rechecking your baggage, please go through security and proceed to Terminal 3 by Qantas transfer bus.

Passengers who transit from ANA to other airlines Domestic flight

You are required to collect your bags and clear Customs and Quarantine.

Please move to the Domestic Terminal by T-Bus or public transportation and proceed to check-in.

Transit from International flights

Passengers who transit from International flights to ANA

Please proceed to the boarding gate after passing through the security checkpoint within the transit area. If you do not have your boarding pass for your ANA flight, please complete check-in at the boarding gate.

Transit from Australia Domestic flights

Passengers who transit from Virgin Australia Domestic flights to ANA

Upon arriving in Sydney, make their way to the International Terminal via T-Bus or public transportation.

Please proceed to the ANA check-in counter on the departure level to complete check-in.

Passengers who transit from Qantas Domestic flights to ANA

You can use the Qantas transfer bus when your bags are checked through to your final destination.

Please take the bus from Gate 15 in terminal 3.

After arriving the international terminal, please proceed to the ANA check-in counter on the departure level to complete check-in.

If you have baggage checked in at the domestic departure airport, we will check the tag number at the ANA counter.

Passengers who transit from Domestic flights on other airlines to ANA

You are required to collect your luggage at the Sydney domestic terminal.

Please move to the International Terminal by T-Bus or public transportation and proceed to check in at the ANA check-in counter on the departure level.

on March 1st , 2024 (JST) current information

Sydney Airport (SYD) to Sydney City

Airport Shuttle Bus

Several companies operate shuttle buses from Sydney International Airport (International and Domestic terminals). The buses go to each of the hotels in downtown Sydney.

Boarding point: Airport shuttle bus boarding points are in front of the arrival halls of the International Terminal (T1) and Domestic Terminals (T2, T3). Departures every 15 to 60 minutes, but early-morning and late-night buses may depart as soon as boarding capacity is reached.
Time required: Approx. 20 to 80 min. (varies greatly depending on the hotel as it goes around to all the hotels).
Fare: A$23.32 to 29 per person to hotels in downtown Sydney.
Operating hours: All companies offer shuttle bus services from early morning to late at night.
Reservations: (Major shuttle bus service companies):Con-x-ion Airport SHuttle
REDY2GO

Train

You can use the Airport Link Sydney train that runs through the city.
Opal Cards are rechargeable smart cards for use on all public transport within Sydney. They are available at the concourses at the Sydney Airport stations. You can also use compatible AMEX, VISA, and Master Cards instead of an Opal Card. If you have absolutely no plan to use public transportation while in Sydney, you can get Opal single tickets for one-time use, although they are comparatively expensive.
Airport Link is this train goes through the "Airport International" international terminal station and "Airport Domestic" domestic terminal station, and enters a loop line that moves around the center of Sydney in a horseshoe shape (counterclockwise).
It goes to the city center via Sydney Central station, Museum station, St James station, Circular Quay station, Wynyard station, and Town Hall station and then loops back to Sydney Central station. If you have a lot of luggage and need a taxi to pick you up, it is best to go to Sydney Central station, Circular Quay station, or Wynyard station.

Time required: From the international terminal station it is 13 min. to Sydney Central station, 22 min. to Circular Quay station, and 23 min. to Wynyard station.
Fare: Adults A$20.15 to A$21.65 (Opal single ticket is A$23.00), children A$16.65 to A$17.40 (Opal single ticket is A$18.00)/ Domestic Terminal Sta. to Sydney City Circle: Adults A$19.48 to A$20.68 (Opal single ticket is A$21.00), children A$16.32 to A$16.92 (Opal single ticket is A$17.40).
Operating hours: Weekdays: International terminal station: first train at 4:22, last train at 0:57 (3 to 8 services per hour) / Weekends: International terminal station: first train at 4:42, last train at 0:27 (3 to 8 services per hour).

Taxi

Platform: There are taxi stops outside each arrival lobby in the international terminal (T1) and domestic terminals (T2).
Time required: About 20 to 30 min.
Fare: A$60 to A$100 to central Sydney (Fares vary greatly depending on traffic conditions and whether you use the toll roads.)
Operating hours: 24 hours

Uber and other rideshare services

Platform: Ridesharing has been legalized in Australia and can be used with an app after arrival at the airport by completing a vehicle dispatch procedure. Board outside the arrival lobby in the international terminal (T1) and domestic terminals (T2).
Time required: About 20 to 30 min.
Fare: About A$45 to 97 to reach the center of Sydney