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Since the boarding gate check-in counters might be subject to change, please check at the airport to the day of departure.
Flights operated by ANA Group will arrive at Terminal 3 of Vienna Airport.
Passport Control and Inspection
Baggage Claim
Customs
Airport map information
Please present passport.(A Disembarkation Card is not necessary when entering Austria.)
Please follow the red line for customers who need to submit a tax application at Customs or the green line for customers who do not need to make a declaration.
Flights operated by ANA Group will depart from Terminal 3 of Vienna Airport.
Check-in
Security Check/Fast track
Immigration
Airport map information
Gold Track
Business class
ANA Diamond Service Members
ANA Platinum Service Members
ANA Super Flyers Members
Star Alliance Gold Members
1 accompanying guest is also eligible for use.
A value-added tax (VAT) is applied to items purchased in Austria or other EU countries, but visitors may apply for the refund of the tax.
VAT refunds may not be provided by some shops, please check the shop for tax free handling.
Have the shop process a Tax Refund Check.
Show the purchased item, your passport, boarding pass and Tax Refund Check to the Customs official at departure and have the check stamped.
Please see Customs information of each country for the latest information.
Airport map information
After passing through immigration, please go down the escalator on the left side to go through security check and proceed to the boarding gate.
Please go up by the escalator located at the right side and pass through Security Check. Then please proceed to boarding gate.
Please proceed to "Gates G" as shown by the display from the arrival floor. Go through Immigration, and proceed to the boarding gate for your ANA flight.
Please proceed to "Gates G" as shown by the display from the arrival floor. Go through Security Check, and proceed to the boarding gate for your ANA flight.
The establishment of the EU and the tying of the Schengen Agreement have greatly simplified entry and departure procedures within Europe. The Schengen Agreement was first signed in 1985 in Schengen, a small town in Luxembourg, and implemented in 1995.
Once a Japanese national has arrived at one of country, travel within the country is treated as "internal (domestic)" travel. The entry procedures for Japanese nationals are as follows.
Entry procedures are taken only in the first country of arrival.
Customs inspection for carry-on baggage is made at the first country of arrival and at the final destination for checked-in baggage.
Example: Haneda(Japan) to Madrid(Spain) via Frankfurt(Germany)
Entry procedures and customs inspection for carry-on baggage is processed in Frankfurt(Germany). Customs inspection for checked-in baggage is processed in Madrid(Spain).
The departure procedures are taken only in the last Schengen country to be departed from. The customs inspection is made at the destination country.
Example: Madrid(Spain) to Haneda(Japan) via Frankfurt(Germany)
The departure procedures are taken in Frankfurt(Germany), and customs inspection done in Haneda(Japan).