Flight Tickets and ANA e-Tickets

This section explains flight ticket reservations, payment deadlines, validity, verification codes and use.

If You Forget to Bring Your Verification Code to the Departure Airport

Reservations

Reservations and flight tickets are available from 355 days before departure at 09:30 via the ANA website and from ANA domestic airport counters, the reservation and customer service center, and designated travel agencies.

Start dates and times for discount fare sales may vary. (Please see ANA SUPER VALUE SALE (*Japanese) for more details on reservations and sales start dates for ANA SUPER VALUE SALE.)

Passengers who require assistance

Passengers with disabilities or who need assistance should make this known at the time of booking. Please see Special Assistance.

Payment Deadlines

Booking more than 3 days before departure: within 3 days before departure (including reservation date)

Booking less than 2 days before departure: 20 min before departure time

*

Some fares may have different payment deadlines. Please see the Fare Guide for details.

Validity Period for Flight Tickets

Fares Allowing Changes and Service Fees

After the day of issue (day of purchase*1) or the day after the day of issue, valid for 1 year (up and including the same date as that of ticket issue one year later)*2.

Valid only for the booked flight for completed reservations. (Boarding not possible with the flight tickets if not changed/canceled before departure)

* 1

The day we can confirm payment if paying at a convenience store.
* 2

May not apply for flight tickets with specific fares, as they may have separate conditions. Please see the Fare Guide for details.

Fares Not Allowing Changes

Valid only for the booked flight.

Verification Code

Your verification code can be the confirmation number you received after purchasing the e-Ticket, your ANA Mileage Club membership number, or the number of the credit card you used to purchase the flight ticket.
Please make sure to bring your verification code to the departure airport, as it will be required to confirm the flight ticket information.

(You will also need to provide your verification code if you request a refund for the flight ticket.)

Verification code

ANA Mileage Club Membership No.
The confirmation number you received after purchasing the flight ticket (9 digits)*1
Credit card used to pay for the flight tickets*2

* 1

The confirmation number (9 digits) is the verification code for changes to your booking, collecting flight tickets and refunds. Please keep it carefully.

* 2

When paying by credit card, you must enter your security code,or use the identification verification service.

If You've Forgotten Your Confirmation Number

Telephone Inquiries: Your confirmation number can only be provided if you have another verification code (your ANA Mileage Club membership number or the number of the credit card that was used to purchase the tickets).

Check via the ANA Website: The number can be viewed on the e-Ticket Itinerary Receipt or the 2D barcode screen on the ANA website.

If You Cannot Obtain Your Confirmation Number Before Traveling

Please state the reservation information of the passenger who will board the flight at the departure airport. We will then check your official documents.

If You Forget to Bring Your Verification Code to the Departure Airport

Using Flight Tickets

The name on flight tickets cannot be changed.
Flight tickets cannot be assigned to a third party. Please be aware that even if flight tickets are purchased through an online auction or similar means, only the named person can use them. If you board illegally, you will be liable for damages and possibly subject to legal action.
- *
  
  If there is a change of passenger, you must first have the flight ticket refunded and then purchase a new one.
Flight tickets must be used according to booked itinerary.
If you miss a booked flight you cannot transfer to another flight. Please request a refund.