Email Service

We support your travels by providing information in a timely manner from reservation to arrival.

Please register an email address which you can check on your trip.

Email notification timing

How to Register for the Email Service

ANA App Pop-up Notifications

SMS Notifications

Information

There are reports that incorrect flight information such as time and flight number is indicated on Gmail.

For correct information, please click the URL in your email and confirm your "Review Reservation Details" display.
When a customer makes a reservation with a Membership No. that has a registered email address, this email address will be shown automatically in the reservation information section.

Inquiries can be easily made through the ANA chatbot during typhoons, snowfall, and other poor weather conditions.

When using a Japan Air Commuter or Amakusa Airlines-operated flight, notifications about flight status on the departure date are not available. Please see the relevant airline's website for your latest flight status.

Email notification timing

Flight status notification emails

Flight Status Notification

Flight cancellation
Weather conditions Check
Conditional flight
boarding gate has changed

Reservation change Notification

Aircraft changes
Change to the requested seat number
Flight schedules change
When your reserved flight has changed

Notifications Sent 24 and 2 Hours Prior to Departure

24 Hours Prior to Departure

This notification is sent to inform you when online check-in has become available.
2 Hours Prior to Departure

This notification is sent to customers who have not checked in to inform them of the online check-in cut-off time.

We recommend that you register an email address which you can check while on the move.

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When a customer makes a reservation with a Membership No. that has a registered email address, the address will be registered automatically in the reservation information section. An email notification will be sent to the automatically registered email address regarding flight information.
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Flight Status Notification Emails will be sent 24 hours a day.

Reservation Notification Emails (ANA Mileage Club members can choose if they wish to receive these emails)

Complete your reservation and change or cancel a reservation.
Day before the payment deadline .(Payment not completed)
When payment is completed.
Seat waiting application completion message and the status of the seat waiting.

Notification Email for Arrival and Departure (If you wish to have an email)

Let the person dropping you off or picking you up at the airport know about your departure and arrival time.

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Emails will be sent after Departure and arrival.
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  Up to two email addresses can be registered at once.

Reservation Confirmation Email (If you wish to have an email)

Notifies reservation information to the specified email address.

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After you complete the process on the email services registration screen, emails will be sent.

How to Register for the Email Service

You can register your email address upon making a reservation and from the Reservation Menu on the Reservation Details screen.

Registering through Optional Services After Reservation

Please register using the screen displayed after completing your reservation, or from the Reservation Menu (which can found on the screen displaying your reservation details).

Reservation Menu

Flight	Register/Edit	Reservation Information
Seat Reservation Reservation Change Add or Delete a Passenger Change to an Open-ended Ticket Refund Seat Availability Check & Reservation	Customers with Disabilities Reservation for Pets Mileage Card Information Basic Reservation Information Reservation notification emails Flight status notification emails Notification Email for Arrival and Departure	To Reservation List Search for Other Reservations Search for Shareholder's Benefit Number

Flight

Reservation Information

Seat Reservation

Reservation Change

Add or Delete a Passenger

Change to an Open-ended Ticket

Refund

Seat Availability Check & Reservation

Customers with Disabilities

Reservation for Pets

Mileage Card Information

Basic Reservation Information

Reservation notification emails

Flight status notification emails

Notification Email for Arrival and Departure

To Reservation List

Search for Other Reservations

Search for Shareholder's Benefit Number

Registering Basic Reservation Information

You can register using My Menu after logging in from the top page.

Notes

Your security software and email client may cause emails from ANA to be automatically placed in the junk email or trash folders, or even deleted. Please set your email system to receive emails from 121.ana.co.jp and mail.ana.co.jp in advance.
This email service is not available for international tickets containing Japan domestic sectors.

ANA App Pop-up Notifications

Information provided

Receive push notifications via the ANA app on the day prior to departure and the departure date itself regarding flight delays/cancellations, weather condition checks and their results, the application of conditions to flight operations, boarding gate changes, aircraft (and seat) changes, and the securing of seats for standby at the airport requests. You will also receive push notifications on the departure date itself regarding online check-in and in the event of any changes to your reserved flight.

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Please kindly note that if a delay or cancellation is confirmed two or more days prior to the departure date of the flight, the flight status information will not be sent via push notification but via email only.

Where messages are sent

Devices on which ANA app pop-up notifications have been enabled

SMS Notifications

Information provided

SMS notifications are provided on the day prior to departure and the departure date itself regarding delays, cancellations, the holding/results of weather condition checks, flights operated with conditions, boarding gate changes, and aircraft (seat) changes; and on the departure date itself regarding changes to reserved flights.

Where messages are sent

Messages are sent to the number registered for SMS messages about flight status (on the day prior to departure and the departure date itself).

How to Register

Upon making your reservation, please check "Receive SMS notifications about flight status on the departure date" on the Passenger Information screen.

Notes

This service is not available for flights with other carriers or codeshare flights operated by other airlines.
SMS notifications are not available in certain countries. Please see Countries Where Short Message Service (SMS) Notifications Are Not Available for details.
If the 2D barcode registered to your smartphone app is not the latest version available, you may not receive any pop-up notifications. If there are any changes to your reservation (including those attributable to ANA), please register your pass again. (Please note that these details will not be updated automatically to your current pass.)

Please kindly note that if a delay or cancellation is confirmed two or more days prior to the departure date of the flight, the flight status information will not be sent via SMS notification but via email only.

Email Notifications

ANA App Push Notifications

SMS Notifications

Information

There are reports that incorrect flight information such as time and flight number is indicated on Gmail.

For correct information, please click the URL in your email and confirm your "Review Reservation Details" display.

Email Notifications

Addressed to Main Contact person

Information provided

Emails are sent with information primarily regarding reservations (including changes/cancellation) and purchases. *1

Addressed to passenger

Information provided

Emails are sent with notifications on boarding, flight status, etc. *1

Email will be sent to

Address registered as the Main Contact's email address (1 address can be registered per reservation)

Email will be sent to

Address registered as Email Address for Receiving Notifications on Boarding, Flight Status, Etc. (1 email address can be registered per passenger)

Other

When a purchase is made using the Japan site, a receipt is also attached to the email.

Example emails

Email with e-Ticket itinerary/receipt attached
Check-in notification (24 hours prior to departure) *2
Notification of flight delay (Before 50 hours of departure) *2
Notification of flight cancellation (Before 50 hours of departure) *2

Addressed to the person dropping you off or picking you up

Information provided

Emails are sent to a person other than the passenger(s) with arrival/departure information of ANA operated international flights. *2

Addressed to passengers requesting upgrade

Information provided

Emails are sent with information regarding a reservation for which upgrade is requested (including changes/cancellation). *2

Email will be sent to

Address(es) registered to receive departure/arrival email notifications after tickets have been issued (two email addresses can be registered per passenger)

Email will be sent to

Address registered at the time of upgrade request. (1 email address can be registered per reservation.)

When emails are sent

Upon departure
2 hours prior to arrival (for flights with flight time of 5 hours or longer)
Upon arrival

* 1

Information on schedule changes that occurred prior to 48 hours before departure will be sent to you.
Information regarding aircraft changes and seat changes resulting therefrom is only provided for ANA-operated international flights.
* 2

Not available for Japan domestic flights, flights with other carriers, and codeshare flights operated by other airlines.

Notes

Your security software and email client may cause emails from ANA to be automatically placed in the junk email or trash folders, or even deleted. Please set your email system to receive emails from 121.ana.co.jp, mail.ana.co.jp and amadeus.com* in advance.
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  Check-in notification emails only
In order to receive the latest information on your flight, please be sure to register your email address when making your reservation.

We will inform you immediately via e-mail if any schedule changes on your flights.
If you hold a flight reservation, please be sure to register your e-mail address.

ANA App Push Notifications

Customers Who Wish to Receive ANA App Push Notifications

Information provided

The following information will be sent to you via the ANA app push notification.
Information on flight delays, cancellations and schedule changes occurring 48 hours prior to departure.
Haneda Airport departure terminal information 24 hours prior to departure (for passengers departing from Haneda Airport only).

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For ANA Mileage Club members with flight reservations.
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Not available for flights with other carriers, codeshare flights operated by other airlines.

Notification will be sent to

Devices on which ANA app push notifications have been enabled (Only ANA Mileage Club members who have a flight reservation will receive these notifications.)

Download the ANA App from Here

SMS Notifications

For those wishing to receive SMS messages

Information provided

The following information will be sent to you by SMS.
Information on flight delays, cancellations and schedule changes occurring 48 hours prior to departure.
Haneda Airport departure terminal information 24 hours prior to departure (for passengers departing from Haneda Airport only).

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For customers who have registered their mobile phone number in their booking information.
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Not available for flights with other carriers, codeshare flights operated by other airlines.

Where messages will be sent to

Phone Number for Receiving SMS Notifications on Boarding, Flight Status, Etc.

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SMS notifications are not available in following certain countries. Please note that the countries where this service is unavailable are subject to change without prior notification.
Democratic People's Republic of Korea
Republic of North Macedonia
Tuvalu
Republic of Nauru
State of the City of Vatican
Abkhazia
Wallis and Futuna
Listed in no particular order.