Transfer and refunds due to aircraft maintenance

We sincerely apologize for any inconvenience caused by flight delay or cancellation.

Voluntary Changes and Refunds

Transfer and refunds due to bad weather, etc.

Changes and Refunds

Flights that are delayed or canceled due to involuntary reasons such as aircraft maintenance can be changed or refunded.
Changes and refunds can be processed the day after the departure date of the scheduled flight. Please complete the process within 10 days following the departure date of the scheduled flight.(Excluding package and group tours).

*

A verification code (ANA Mileage Club Customer Number, Confirmation Number, or the Credit Card Used for Payment) is required to be submitted.

Make changes?

Changes to an ANA flight

Change to another airline

Change to another mode of transportation

Get a refund for flight ticket?

*

ANA will pay for charges incurred by changes (transportation, accommodation) within the authorized range.

Information on various expenses associated with Involuntary Changes

Related Tags

Related Pages

Involuntary Changes due to ANA's responsibilities such as aircraft maintenance (ANA Flight Transfer)

Involuntary Changes due to ANA's responsibilities such as aircraft maintenance (Transfers to a Flight Operated by Another Airline)

Involuntary Changes due to ANA's responsibilities such as aircraft maintenance (Transfers to another regular public transportation authority) (Japan Domestic Flights])

Involuntary Refunds due to ANA's responsibilities (such as aircraft maintenance) (International Flights)

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