Involuntary Refunds due to ANA's responsibilities (such as aircraft maintenance) [Japan Domestic Flights]

We sincerely apologize to our customers for any inconvenience caused due to delayed or canceled flights which are the responsibility of ANA.

Changes and refunds due to aircraft maintenance, etc. TOP

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The details and process for customers using "International Tickets (with a 6-character reservation number containing Japan domestic flight sectors)," "Package Tours," or "Group Tours" differ, so please see here.

Information Regarding Processing Fees and Refund Periods

Point 1

When a refund is issued,no cancellation charges or refund charges will apply.

Point 2

Please make sure that you complete the refund process within 30 days from the departure date of your booked flight. (This procedure can be completed after the relevant flight's delay or cancellation has been confirmed.)

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For information regarding flight awards, please see the relevant handling details.
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If you plan to request a refund for a delayed/canceled flight and you are not going to be able to catch your connecting/return flight (i.e., itinerary to return to the departure location or in its direction), you will also be able to request a refund for the latter in line with the abovementioned points.
In this instance, please make your refund requests for the delayed/canceled flight and the connecting/return flight at the same time.

[Convenient] Information Regarding Refunds Issued via the ANA Website

Refund requests are accepted via the ANA website in the following cases:

Payments made by credit card, cash, or ANA SKY COINS
Refund requests made within 10 days of the departure date of the originally reserved flight

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On English site refunds can only be processed on the departure date of the booked flight.

ANA website (click here for procedures)

Cases in which refunds cannot be issued via the ANA Website

Refunds for the following types of tickets cannot be processed via the ANA Website.The handling places of the refund are shown below.

Refund requests made 11 days or more after the departure date of the originally reserved flight
Partial refunds for itineraries using fares such as the Premium ANA Card Holder's Discount Fare, ANA Card Holder's Discount Fare, and Connection Discount Fares（ANA VALUE TRANSIT, ANA SUPER VALUE TRANSIT）
Tickets purchased with AMC Companion Fare
Tickets purchased at the ANA airport counter or certain travel agencies
Tickets with different reservation records for the outbound flight and return flight

In the event that any of the above apply, refunds can be obtained via the ANA Domestic Reservation / Information Center.

For flight tickets purchased through a travel agency, please complete the procedures through the travel agency from which the tickets were purchased.

International Tickets (with a 6-character reservation number containing Japan domestic flight sectors)

Handling Information

Package Tours / Group Travel

●ANA Package Tours: Applicable Products: Sky Holiday / Tabisaku/ WEB Only Tours / ANA Ikkyu Pack

Please contact ANA internet tour desk.
Customers who have applied via a travel agent should inquiries with their travel agency.

●ANA Raku Pack: Please contact the Rakuten Travel Call Center as specified in your reservation confirmation e-mail.

●ANA Jalan Pack: Please contact the ANA Jalan Pack Operation Center as specified in your reservation confirmation e-mail.

●Package Tours / Group Travel Not Specified Above: Please consult the travel agency where you made your purchase.

Other

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Irrespective of the above, there may be instances in which refunds cannot be processed via the Internet, depending on the type of ticket issued, payment method or vendor.

Information Regarding Procedures for Obtaining a Refund Without Using the ANA Website

[Refunds Processed by Phone]: Refunds are handled by the ANA Domestic Reservation / Information Center.
[Refunds Processed at the Airport]: Refunds are handled at the ANA Domestic Airport Counter.

The following tickets can be processed other than ANA website.

Flight Awards

ANA Mileage Club Service Center

ANA Biz flight tickets (e-Tickets purchased through ANA Biz)

ANA Biz Website *Login may differ depending on the contract of your company.
ANA Biz Support

Information Regarding Refund Methods and Number of Days Required

The method by which your refund is issued will depend on the payment method used at the time of purchase.

Credit card

Refund Method	Number of Days
Refunds will be made via the company of the credit card used for purchase.	The timing of the refund application may differ based on your credit card company's closure date and refund processing procedure. It might take around 1 to 2 months to process the refund. *Further time may be necessary based on the payment method.

Cash

Refund Method	Number of Days
A refund will be issued via bank remittance to your specified account (remittance fees will be borne by ANA).	◆For Refunds Processed via the ANA Website ・Your money will be refunded on the same day your refund is processed provided your refund is processed during normal banking hours. ・Refunds can be made on the same day if applied for during the hours of operation for financial institutions. ◆For Refunds Processed via the ANA Reservation / Information Center ・Funds will be returned to your account approximately 7 days after your refund is processed. More than 7 days may be required in some cases, including during the New Year holiday season and Golden Week. The processing time may even be longer in certain situations, such as during a financial institution system failure or when numerous flights are canceled due to inclement weather, etc.

Refund Method

Number of Days

A refund will be issued via bank remittance to your specified account (remittance fees will be borne by ANA).

◆For Refunds Processed via the ANA Website

・Your money will be refunded on the same day your refund is processed provided your refund is processed during normal banking hours.
・Refunds can be made on the same day if applied for during the hours of operation for financial institutions.

◆For Refunds Processed via the ANA Reservation / Information Center

・Funds will be returned to your account approximately 7 days after your refund is processed.

*More than 7 days may be required in some cases, including during the New Year holiday season and Golden Week.
*The processing time may even be longer in certain situations, such as during a financial institution system failure or when numerous flights are canceled due to inclement weather, etc.