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Information on various expenses associated with Involuntary Changes due to ANA's responsibilities such as aircraft maintenance.

In the cases that regular transportation is not available from the arrival airport to your destination, or an accommodation is required for the reason that your flight is rescheduled to the next day due to cancellation if a delay and/or cancellation occur due to aircraft maintenance or other reasons caused by ANA, we will pay accommodation and/or transportation expenses within the limits specified by ANA.

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    You will need to provide a receipt in order to receive reimbursement.

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    Please settle your expense within 30 days of the scheduled departure date of your reserved flight.

Coverage of Costs

Reason for Delay, Cancellation, or Similar Event Coverage of Costs
Reasons Attributable to ANA ANA to cover cost of accommodation/public transport/etc.
Bad weather, airport congestion and other unexpected events Passenger to cover cost of accommodation/public transport/etc.

Accommodation/Public Transportation Expenses Incurred before Departure Due to Flight Delay or Cancellation

1. In the event that you are transferring to other kinds of public transportation, including the Shinkansen, express trains, etc. (Japan Domestic Flights)

ANA pays the higher fare compared with the full amount of air ticket, and total fare on public transportation between original departure airport and arrival airport. In case of going to Umeda station directly from Shin-Osaka, ANA pays the expenses from Shin-Osaka station to Itami airport as the upper limit.
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    The ticket refund is required if you were transferred to the other regular public transportation.

For procedures regarding refunds for tickets, please refer to Transfer and refunds due to aircraft maintenance.
For reimbursement procedures, please refer to Reimbursement Methods of Costs.

◆Please note that the following types of tickets will be handled differently.◆

Flight Ticket Type Reimbursement Methods
  • ・Award flights
  • ・International flight tickets (domestic route tickets purchased as a transfer from (or to) an international route)
  • ・Package Tours / Group Tours
 ANA will fully bear the cost of the fare for public transportation. Please do not apply for a standard flight ticket refund and make sure you are reimbursed within 30 days following the departure date of your booked flight. Remittance will be made to your designated account.
See here for reimbursement methods.

2. In the event that you are transferred to an which combines air travel as well as public transportation(Japan Domestic Flights)

ANA pays the public transportation expense between the alternative airport and the original reservation airport.
Reimbursement methods of Costs

3. In the event that, following a transfer, you are unable to use public transportation from the arrival airport to your destination

In the event that you are transferred to the later flight than the original, following a transfer, you are unable to use public transportation from the arrival airport to your destination, ANA pays cost of the transportation expense (up to total amount 15,000)
Reimbursement methods of Costs

4. In the event that you require the accommodation for the reason that the flight you reserved is rescheduled to the next day or transferred flight departs on the next day.

In the event that your flight is changed due to the original one being delayed/canceled and your new flight has a adifferent departure date to your original one, we will reimburse your accommodation costs and your ground transport costs if you require accommodation due to scheduled public transport being unavailable. (Maximum amount available: JPY 15,000)
Reimbursement methods of Costs

Accommodation/Public Transportation Expenses Incurred after Arrival Due to Flight Delay or Cancellation

1. In the event regular public transportation is unavailable

If you reach your arrival airport in the middle of the night due to a flight delay and scheduled public transport is subsequently unavailable, ANA will reimburse your accommodation costs or the public transport costs incurred in reaching your destination. (Maximum amount available: JPY 15,000)
Reimbursement methods of Costs

2. In the event that you missed connection and require the accommodation

In the event that you are unable to meet your flight connection and require accommodation after arriving at the arrival airport late due to a flight delay, cancellation, etc., we will reimburse your accommodation costs. (Maximum amount available: JPY 15,000)

Reimbursement Methods

Reimbursement Methods of Costs

Related Tag

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Related Pages

Transfer and refunds due to aircraft maintenance (Japan Domestic Flights)

Transfer and refunds due to aircraft maintenance (International Flights)

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