Elderly passengers (International Flights)

We will provide assistance to seniors in various situations for their safe and pleasant journey.

Assistance for elderly passengers

We will provide assistance to seniors in various situations for their safe and pleasant journey.

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This service applies only to ANA operated flights.For code-share flights and flights operated by other carriers, please check with the operating carrier.

Services at the Departure Airport

Support at the airport (Please reserve in advance by telephone) (by 72 hours prior to departure)

Airport support is available from the check-in counter to the boarding gate (to the lounge for passengers eligible to enter the lounge) for passengers 65 years and older traveling alone.Please apply by telephone.

Please refer to the ANA Airport Support (International Flights)

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This service is not provided for baggage transportation or childcare purposes.

Wheelchair rentals

Wheelchairs are available at all airports.Reclining wheelchairs and narrow aisle wheelchairs to reach your seat on the airplane are available at some airports.

In-flight Services

Wheelchair rentals

Our aircrafts are equipped with a cabin wheelchair for your convenience on board. Please do not hesitate to ask our cabin crew.

Special Meals

Meals that take into account health considerations, etc. (Please reserve in advance by telephone) (by 24 hours prior to departure)

Please apply online or by telephone.
Special Meals-Free from Allergies (Please reserve in advance by telephone (flights departing Japan: up to 24 hours prior to departure / flights arriving in Japan: up to 48 hours prior to departure))

Online reservation is not available.Please apply by telephone.

For details of the application method, menus, etc., see here

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The menu will differ by route.Please confirm details at the time of reservation.
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Please note that we may not be able to honor your request depending on factors such as route, aircraft type, etc.Thank you for your understanding.

Reliable service in the cabin

We will gladly assist you with stowing your luggage.Please feel free to ask our cabin crew.

Please do not hesitate to contact our cabin crew if you need further assistance.

Seats (Pre-assigning seats accepted)

Seats can be pre-assigned either online or by telephone.

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Please note that your assigned seat may change due to change in aircraft or other reasons.
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Please note that there may be other times where we may not be able to honor your seat request.See here for details.

Services at the connecting and arrival airport

Support at the airport (Please reserve in advance by telephone) (by 72 hours prior to departure)

Assistance at the airport is available for passengers 65 years and older traveling alone.
Please apply by telephone.

Connecting

Airport staff will escort passengers from the disembarking gate to the check-in counter or the boarding gate for a connecting flight. (If the connecting flight will depart from a different terminal, airport staff will escort them to the shuttle bus area).

At the arrival airport

Airport staff will escort passengers from the disembarking gate to the arrival lobby or passenger pick-up area.

Please refer to the ANA Airport Support (International Flights)

Note to passengers using a wheelchair

Since cabin storage space is limited, you will be asked to check your own wheelchair at the counter.If you use ANA's wheelchair service, we will provide an attendant to assist you in moving to your seat.Please let us know if you would like to use your own wheelchair to/from the aircraft.

We can accept 1 manually operated, foldable wheelchair per flight for all international routes. For details such as size and flight eligibility, please check with our staff at the airport. Please note that in some cases we may not be able to accommodate storage of the wheelchair as storage space is limited on some aircraft.Thank you for your understanding.
If you use an electric wheelchair, please let us know the size, weight and type of battery*1 when you book your flight.Also, please check-in at least 120 minutes prior to your departure.

* 1

There are certain limitations by law for checking in/carrying on electronically powered wheelchairs equipped with lithium ion batteries.Please review Lithium-ion batteries for electric wheelchairs before your trip.

Contact

Inquiries from within Japan

Business hours

24hours, open daily

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Operator hours are currently different. Please see Contact us for details.

0570-029-709

(Fixed rate within Japan)

03-6741-1120

(Toll call number)

Dial a number above and select "2" when the automated voice system is prompted.

If you need to make an inquiry, please contact the International reservations.

Inquiries from outside Japan

Please call your respective ANA branch office.

Contact Information for ANA Branch Offices

For passengers who require assistance

The ANA Group provides assistance to passengers with physical difficulties such as sickness, injury, or disability, as well as passengers requiring other assistance (expectant mothers, elderly passengers, passengers with young children, unaccompanied minors, and passengers traveling with pets) so that they can enjoy a safe and comfortable flight.