Dusseldorf

Since the boarding gate check-in counters might be subject to change, please check at the airport to the day of departure.

Arrival

Arrival Terminal

Immigration

Baggage Claim

Customs

Elevator
Information
Currency exchange
ATM
Smoking Room
Railway
Monorail
Toilet
Lactation room
Telephone
Coin Lockers
Bus
Taxi
Boat
Passengers arriving at Dusseldorf Airport

Airport map information

Immigration is located on the 3rd floor (Level E2) of Arrival Concourse A. After passing through immigration, proceed via the 2nd floor (Level E1) to the 1st floor (Level E0). On the 1st floor (Level E0), there is the baggage claim area and customs, a currency exchange booth, an information counter, escalators and elevators. Upon leaving the building, there are bus stops and the train station.

Immigration

Please present passport.

Information

Letter of Consent is required for the travelers under the age of 18 entering / departing from Germany without parents / guardians. Please see the link below to confirm the details.

Passengers under the age of 18 travelling without parents / guardians to / from Germany.

Departure

Departure terminal

ANA International Airport Check-in Counter Opening Times

Airport Lounge

Check-in

Security Check/Fast track

Immigration

Elevator
Information
Currency exchange
ATM
Smoking Room
Railway
Monorail
Toilet
Lactation room
Telephone
Coin Lockers
Bus
Taxi
Boat
Passengers departing from Dusseldorf International Airport

Airport map information

The ANA check-in counters are located on the 2nd floor (Level E1) of Concourse A. After check-in, proceed to security and immigration. On the 2nd floor (Level E1), there is also a currency exchange booth, a transfer bridge between Concourse A and B, and escalators and elevators up to the Lufthansa Business Lounge and the Lufthansa Senator Lounge. Passengers who wish to apply for VAT refunds for items in their checked baggage should perform the procedures at the VAT refund counter (Zoll) next to counter 192 in Hall B. Passengers who wish to apply for VAT refunds for items in their carry-on baggage should first check in and then perform the procedures at counter 32 in Hall B (after passing through security).

About VAT refunds

A value-added tax (VAT) is applied to items purchased in Germany or other EU countries, but visitors may apply for the refund of the tax.

*

VAT refunds may not be provided by some shops, please check the shop for tax-free handling.

When purchasing items

Have the shop process a Tax Refund Check.

Customs procedures at time of departure

Show the purchased item, your passport, boarding pass and Tax Refund Check to the Customs official at departure and have the check stamped.

Fast Track security screening

Look for

Priority Lane

Eligible

Business class
Diamond service members
Platinum service members
Super Flyers members
Star Alliance Gold members

Transit

From ANA to Other Airline companies

Security Check

Immigration

Elevator
Information
Currency exchange
ATM
Smoking Room
Railway
Monorail
Toilet
Lactation room
Telephone
Coin Lockers
Bus
Taxi
Boat
Passengers connecting to flights departing from concourse A,B

Airport map information

Security is located on the 3rd floor (Level E2) of Concourse A. After passing through security, proceed to the 2nd floor (Level E1) on Concourse A. After passing through immigration, passengers connecting to flights departing from Concourse A should proceed directly to their boarding gate on Concourse A. Passengers connecting to flights departing from Concourse B should proceed to Concourse B via the transfer bridge between Concourse A and B. On the 2nd floor (Level E1) of Concourse A, there is also a currency exchange booth, escalators and elevators up to the Lufthansa Business Lounge and the Lufthansa Senator Lounge, and the Eurowings (EW) transit counter.

Passenger connecting to other airline's flight

Follow the display of "CONNECTION FLIGHT A,B,C" and go through Security Check.

Connecting to Schengen countries

Go through Security Check and Immigration, and proceed to boarding gate for the connecting flight.

Connecting to Non-Schengen countries

Go through Security Check and proceed to boarding gate for the connecting flight.

*

The Security Check and Immigration Office specific to the passengers of connecting flight may not be available due to the situation of Airport Authority.In such a case, go through the entry procedure once and proceed to boarding gate for connecting flight from departure lobby.
*

There is no Lufthansa lounge in Concourse B

From Other Airline companies to ANA

Immigration

Elevator
Information
Currency exchange
ATM
Smoking Room
Railway
Monorail
Toilet
Lactation room
Telephone
Coin Lockers
Bus
Taxi
Boat
Passengers connecting from flights arriving at concourse A
Passengers connecting from flights arriving at concourse B

Airport map information

Immigration is located on the 2nd floor (Level E1) of Concourse A. Passengers connecting from flights arriving at Concourse B should proceed to immigration via the transfer bridge between Concourse A and B. Passengers connecting from flights arriving at Concourse A should proceed to immigration on the same concourse. On the 2nd floor (Level E1) of Concourse A, there is also a currency exchange booth, escalators and elevators up to the Lufthansa Business Lounge and the Lufthansa Senator Lounge, and the Eurowings (EW) transit counter. Passengers who wish to apply for VAT refunds for items in their carry-on baggage should first check in and then perform the procedures at counter 32 in Hall B (after passing through security).

About the Schengen Agreement

The establishment of the EU and the tying of the Schengen Agreement have greatly simplified entry and departure procedures within Europe. The Schengen Agreement was first signed in 1985 in Schengen, a small town in Luxembourg, and implemented in 1995.

Once a Japanese national has arrived at one of country, travel within the country is treated as "internal (domestic)" travel.

The entry procedures for Japanese nationals are as follows.

Disembarkation (entry) procedures

When traveling to a Schengen country via another Schengen country Entry procedures are taken only in the first country of arrival.

Customs inspection for carry-on baggage is made at the first country of arrival and at the final destination for checked-in baggage.

Example: Narita(Japan) to Madrid(Spain) via Dusseldorf(Germany)

Entry procedures and customs inspection for carry-on baggage is processed in Dusseldorf(Germany).

Customs inspection for checked-in baggage is processed in Madrid(Spain).

Embarkation (departure) procedures

When traveling from a Schengen country via another Schengen country.

The departure procedures are taken only in the last Schengen country to be departed from. The customs inspection is made at the destination country.

Example: Madrid(Spain) to Narita(Japan) via Dusseldorf(Germany)

The departure procedures are taken in Dusseldorf(Germany), and customs inspection done in Narita(Japan).

on July 9th, 2024 (JST) current information

Dusseldorf Airport (DUS) to Downtown Dusseldorf

Train

There are two train stations at the airport. Two train stations are accessible from Düsseldorf Airport to Bahnhof Düsseldorf Flughafen Terminal, which is located beneath the passenger terminal, and Bahnhof Düsseldorf Flughafen, which is approximately five minutes from the passenger terminal by the SkyTrain fully automatic cabin railway . Some ICE and IC Intercity-Express trains as well as regional rail services stop at the latter station.

The S-Bahn 11 (S11) city area train going to Bergisch Gladbach departing from Düsseldorf Airport Terminal Sta. are a convenient way to reach Düsseldorf Central Sta. (Düsseldorf Hauptbahnhof), which is close to the city center. The S11 service starts and terminates at Düsseldorf Airport Terminal Sta.

Platform: Düsseldorf Airport Terminal Sta. underneath the airport
Time required: 12 minutes to Central Sta.
Fare: €3.40
Operating hours: Mon. to Fri. 5:24 to 1:24 (following day) (20-minute intervals, 1-hour intervals during late-night hours), Sat. 5:54 to 1:24 (following day) (30-minute intervals, 1-hour intervals during late-night hours), Sun., Hol.6:24 to 1:24(following day) (30-minute intervals, 1-hour intervals during late-night hours)

Bus

The No. 721 bus to Gothaer Weg travels via Dusseldorf Central Sta. This option takes longer than the S Bahn. *For a few months from July 2023, the bus will take a detour to avoid a road construction zone, and the following time required and operating hours are subject to change.

Boarding point: Bus Boarding point in front of the airport terminal arrivals floor, Flughafen Terminal A/B/C
Time required: Approx. 30 minutes to Central Sta.
Fare: €3.40
Operating hours: Mon. to Fri. 4:35 to 1:18 (following day), Sat 4:38 to 1:23 (following day), Sun/Holidays 5:08 to 1:23 (following day) (30-minute intervals on Sat/Sun/Holiday early mornings, otherwise usually 20-minute intervals)(There are some services not operating after midnight on holidays)

Taxi

Platform: Near the exit at the Arrivals Terminal
Time required: Approx. 20 min
Fare: Approx. €35 to 45 to near Central Sta (Varies by road conditions. It is customary to add about 10% of the fare as a tip).
Operating hours: 24 hours