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Singapore

Notice

  • Terminal Change at Singapore Changi Airport

    • *

      ANA Group operated flights will depart from and arrive at Singapore Changi Airport Terminal 1 until October 4, 2023.
      From October 5, 2023 onwards the flights will depart and arrive from Terminal 2.

  • From April 10, 2020, the Early check-in counter have been temporarily suspended.

Since the boarding gate check-in counters might be subject to change, please check at the airport to the day of departure.

Arrival

Flights operated by ANA group will arrive at Terminal 2 of Singapore Changi Airport.

Arrival Terminal

Immigration

Baggage Claim

Customs

  • Elevator
  • Information
  • Currency exchange
  • ATM
  • Smoking Room
  • Railway
  • Monorail
  • Toilet
  • Lactation room
  • Telephone
  • Coin Lockers
  • Bus
  • Taxi
  • Boat
  • Passengers arriving at Changi Airport
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Immigration

Please present your passport, Immigration Card, and Customs Declaration Form.
SG Arrival Card registration is required. Registration is possible 3 days prior to arrival. Please register on ICA web site.

Customs

Please follow the red line for customers who need to submit a tax application at customs or the green line for customers who do not need to make a declaration.

About GST (Goods and Service Tax)

In Singapore, most of goods are subject to Consumption tax (GST) of 9% but travelers can receive the refund of GST. Note that the refund is applicable only at the shops with display of "TAX FREE SHOPPING," "TAX FREE FOR TOURISTS" or "TAX REFUND."

Departure

Flights operated by ANA group will depart from Terminal 2 of Singapore Changi Airport.

Departure terminal

Check-in

Immigration

  • Elevator
  • Information
  • Currency exchange
  • ATM
  • Smoking Room
  • Railway
  • Monorail
  • Toilet
  • Lactation room
  • Telephone
  • Coin Lockers
  • Bus
  • Taxi
  • Boat
  • Passengers departing from Changi Airport
map image

Check-in

ANA check-in counters are located in row 8.
Please present your passport and boarding pass.

SATS Premier Check-in Lounge

ANA Diamond Service Members and Business Class customers are able to use the SATS Premier Check-in Lounge 3hrs before STD.

Transit

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Customers with a connecting flight

Terminal 1 Transfer counter C
Terminal 2 Transfer counter E or F
Terminal 3 Transfer counter A or B.

  • *

    Transit passengers connecting to LCC might be required to clear Immigration and proceed to the check-in counters.

Passengers connecting from a different carrier to an ANA flight

Please go to Terminal 2 Counter E to prepare for your next flight.

Moving Between Terminals

  • Terminals 1, 2 and 3 are connected by a complimentary Skytrain service in both the public and transit areas.

    Operating hours:0430 - 0130

  • On foot

    • To move between Terminal 1 and Terminal 3 within the transit area, use the inter-terminal travellators located throughout the Departure Transit areas.

    • To travel between Terminal 2 and Terminal 3 in the public area, use the Mezzanine Level link bridge between the two terminals.

To/From Terminal4

  • Terminal 4 is accessible by a complimentary shuttle bus services at both public and transit areas.

  • Please use the free shuttle bus to travel between T1 Gate C21 , T3 Arrival Immigration Hall A and T4 Transfer Lounge

  • *

    If you are transferring to Terminal 4 within the transit area, please ensure that your itinerary is through checked to your final destination.