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Inquiries for Forgotten Articles and Delayed or Damaged Baggage (International Flights)

Any items that are left behind by passengers on ANA Group operated international flights (Excluding flights which flight number starts with “NQ”) will be kept at the arrival airport. If you think that you may have left an item on such a flight, please contact your arrival airport.
Items that are found inside airport facilities (and not the cabin) may be kept at the airport building or the police station. If you think that you may have lost an item while at such a facility, please confirm the contact details for the airport building and police station and then make an inquiry.
If you travel on ANA Group operated international flights (Excluding flights which flight number starts with “NQ”) and then notice that your baggage is damaged after leaving the airport, please send an email to your arrival airport within the declaration period (7 days counting from the day after claiming your baggage).

Domestic flights

Customers travelling on a domestic flight should check Inquiries regarding Lost Items, Damaged and Lost Baggage [Japan Domestic Flights].

Email Inquiry

Inquiries can be made via the Contact Form (email) on the website 24 hours a day.

Inquiries Regarding Lost Items This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

Inquiries Regarding Damage This page will open in a new tab. If the page is on an external website, it may not be in line with accessibility guidelines.

  • *

    For delayed baggage inquiry, please notify a staff member at the arrival airport by phone as below.

Phone Inquiry

  • *

    "-" indicates the flight operation is suspended.

Notes

  • Opening times are subject to sudden changes, reductions and suspensions depending on the flight conditions of the day.

  • Dialing the wrong number when attempting to contact ANA causes inconvenience to the call recipients. When contacting us by phone, please take care to check that the phone number is correct.

  • Within Japan

    • *

      "+" means additional.

    When calling from outside Japan, dial the country code (+81) and the number (omit the 0 if the number starts with 0).

    Contact Information and Hours of Operation

    Airport type Telephone Number Hours of Operation
    Narita Forgotten Items 0476-33-2300 9:00-17:00
    Checked Baggage 0476-33-2301 9:00-17:00
    Haneda Forgotten Items
    		 03-6428-3799 9:00-17:00
    Checked Baggage 03-6428-5045 9:30-17:00
    Kansai Forgotten Items/Checked Baggage
    		 072-456-7575 9:00-18:00
    Nagoya Forgotten Items/Checked Baggage
    		 Closed -
    • *

      Calls will be charged.

    • *

      The hours of operation are shown in local time.

  • USA/Canada/Mexico

    • *

      "+" means additional.

    The country code is shown in brackets. When calling from inside the relevant country, omit the county code.
    The letters "S" and "W" are used to indicate respective hours of operation for the summer and winter timetables.

    Contact Information and Hours of Operation

    Airport type Telephone Number & Email Address Hours of Operation
    Los Angeles Forgotten Items/Checked Baggage
    		 (+1)-310-909-7887 8:00-16:00/19:00-00:00
    San Francisco Forgotten Items/Checked Baggage (+1)-650-488-3500 8:00-15:00/18:00-20:00
    San Jose Forgotten Items/Checked Baggage (+1)-408-441-5468 -
    Seattle Forgotten Items/Checked Baggage seallnh@fly-ana.com

    9:30-17:00 (Nov 3 - Mar 8)
    10:30-18:00 (Mar 9 - Mar 29)
    Washington, D.C. Forgotten Items/Checked Baggage (+1)-703-972-0061 7:00ｰ14:30 (Nov 3 - Mar 8)
    New York Forgotten Items/Checked Baggage (+1)-929-456-6270 6:30-14:00/17:45-1:30
    Chicago Forgotten Items/Checked Baggage (+1)-773-686-5216 6:30-19:30 (Oct 27 - Nov 2)
    5:30-18:30 (Nov 3 - Mar 8)
    6:30-19:30 (Mar 9 - Mar 29)
    Houston Forgotten Items/Checked Baggage (+1)-832-626-2450

    6:00-14:30 (Oct 27 - Nov 2)
    5:00-13:30 (Nov 3 - Mar 8)
    6:00-14:30 (Mar 9 - Mar 29)
    Vancouver Forgotten Items yvrllnh@fly-ana.com Will reply within next business day.
    Checked Baggage
    Mexico City Forgotten Items/Checked Baggage (+52)-55-1228-6331 12:00-18:00
    Honolulu Forgotten Items/Checked Baggage (+1)-808-838-0190 Ext. 2 7:30-13:30
    • *

      Calls will be charged.

    • *

      The hours of operation are shown in local time.

    • *

      Inquiries are generally handled in English.

  • Europe/Russia

    • *

      "+" means additional.

    The country code is shown in brackets. When calling from inside the relevant country, omit the county code.

    Contact Information and Hours of Operation

    Airport type
    		 Telephone Number & Email Address
    		 Hours of Operation
    London Forgotten Items (+44)-(0)20-8745-6606 12:00-19:00
    Checked Baggage

    (+44)‐(0)330-094-8859

    Global Baggage solution (GBS)

    admin1@globalbaggage.co.uk

    		 8:00-19:30
    Paris Forgotten Items (+33)-(0)9-70-01-91-95
    lostandfound.cdg1@dirby.fr    		 9:00-21:00
    Checked Baggage (+33)-(0)9-70-01-91-95
    lostandfound.cdg1@dirby.fr    		 9:00-21:00
    Munich Forgotten Items/Checked Baggage mucki@ana.co.jp 7:00-15:00
    Frankfurt Forgotten Items frallnh@ana.co.jp 10:00-16:30
    Checked Baggage (+49)-(0)69-690-71001 7:00-20:00
    Dusseldorf Forgotten Items (+49)-(0)211-421-72244 -
    Checked Baggage

    (+49)-(0)211-421-72244

    apdus.ana.lostandfound@aviapartner.aero

    		 -
    Brussels Forgotten Items (+32)-(0)2-753-5870 14:30-18:00 (Tue-Sat)
    Checked Baggage

    (+32)-(0)2-753-7707
    baggagebrupax@securitas.be

    		 9:00-17:00
    Vienna Forgotten Items vieki@ana.co.jp 5:00-13:00 (Tue, Fri, Sun)
    8:00-16:00 (Mon, Wed, Thu, Sat)
    Checked Baggage arrival.services.vie@austrian.com 5:00-24:00
    Vladivostok Forgotten Items (+7)-423-376-7800

    9:00-17:00 (Mon-Fri)

    (Japanese/English/Russian)
    Checked Baggage

    (+7)-423-230-6843

    (+7)-924-730-0362 (Mobile)

    8:00-20:00

    (English/Russian)
    Milan-Mlpensa Forgotten items/Checked Baggage mxp-ki@ana.co.jp 5:00-13:00
    • *

      Calls will be charged.

    • *

      The hours of operation are shown in local time.

    • *

      Inquiries are generally handled in English.

  • Asia

    • *

      "+" means additional.

    The country code is shown in brackets. When calling from inside the relevant country, omit the county code.
    The letters "S" and "W" are used to indicate respective hours of operation for the summer and winter timetables.

    Contact Information and Hours of Operation

    Airport type Telephone Number Hours of Operation
    Hong Kong
    		 Forgotten Items/Checked Baggage

    (+852)-2186 4488
    ANA Premium Member
    (+852)-2186-4429

    		 9:00-17:30
    Taipei (Taoyuan) Forgotten Items/Checked Baggage (+886)-(0)3-351-7637 8:30-22:00
    Taipei (Songshan) Forgotten Items/Checked Baggage (+886)-(0)2-2715-6994 8:30-18:00
    Seoul (Gimpo)
    		 Forgotten Items/Checked Baggage (+82)-(0)2-2661-6337 6:00-22:00
    Mumbai Forgotten Items/Checked Baggage (+91)-(0)22-6685-9161 14:00-21:00
    Delhi Forgotten Items/Checked Baggage (+91)-(0)11-4963-4545 12:00-20:00
    Chennai Forgotten Items/Checked Baggage (+91)-(0)44-2256-9400

    13:30-22:30 (Wed,Fri,Sun)

    11:00-20:00 (Mon,Tue,Thu,Sat)
    Bangkok

    		 Forgotten Items/Checked Baggage (+66)-(0)2-134-2403/2404
    		 10:00-12:00/15:30-18:30
    Ho Chi Minh City Forgotten Items/Checked Baggage (+84)-(0)28-3547-0415 8:00-23:00
    Hanoi Forgotten Items/Checked Baggage (+84)-(0)24-3926-2808 8:30-17:30 (Mon-Fri)
    Forgotten Items/Checked Baggage (+84)-(0)24-3587-6004 20:00～25:00
    Singapore Forgotten Items/Checked Baggage (+65)-6597-4500 7:00-23:30
    Jakarta Forgotten Items/Checked Baggage (+62)-811-8720-886
    (+62)-811-8720-889    		 8:00-22:00
    Manila Forgotten Items (+63)-(0)2-88467000 loc.1107 10:00-19:00
    Checked Baggage (+63)-9755854829 10:00-19:00
    Yangon Forgotten Items/Checked Baggage (+95)-(0)1-9670534 14:00-18:30（S）
    14:30-19:00（W）
    Kuala Lumpur
    		 Forgotten Items/Checked Baggage (+60)-(0)3-8776-5772/5773 24 hours
    Phnom Penh Forgotten Items (+855)‐(0)23-862-916 14:00-19:00
    Checked Baggage (+855)‐(0)23-862-803
    		 7:00-24:30
    • *

      Calls will be charged.

    • *

      The hours of operation are shown in local time.

    • *

      Inquiries are generally handled in English.

  • Mainland China

    • *

      "+" means additional.

    When calling from outside China, dial the country code (+86) and the number (omit the 0 if the number starts with 0).

    Contact Information and Hours of Operation

    Airport type Telephone Number Hours of Operation
    Beijing Forgotten Items/Checked Baggage (+86)-(0)10-6453-2501 8:00-19:30
    Dalian Forgotten Items/Checked Baggage (+86)-(0)411-8664-1137 8:30-17:00
    Shenyang Forgotten Items/Checked Baggage 024-3192-9708 8:00-16:30 (Mon-Fri)
    Qingdao Forgotten Items/Checked Baggage (+86)-(0)532-8827-0108 8:30-17:00
    Shanghai (Pudong) Forgotten Items/Checked Baggage (+86)-136-1166-7925 10:00-17:00
    Shanghai (Hongqiao) Forgotten Items/Checked Baggage (+86)-(0)21-2235-2532 9:00-17:00
    Hangzhou Forgotten Items/Checked Baggage (+86)-(0)571-8666-5966 9:30-16:00 (Mon-Fri)
    Guangzhou Forgotten Items
    		 (+86)-(0)20-2823-8082
    (+86)-(0)20-8612-0849    		 9:00～16:30
    24 hours (English/Chinese only)
    Checked Baggage (+86)-(0)20-2823-8082
    (+86)-(0)20-8612-0849    		 9:00～16:30
    24 hours (English/Chinese only)
    Xiamen Forgotten Items
    		 0592-570-6036 5:30-24:00 (English/Chinese only)
    Checked Baggage 0592-570-8371 8:30-18:00 (English/Chinese only)
    Wuhan Forgotten Items/Checked Baggage 027-6559-0130 ‐
    Shenzhen Forgotten Items (+86)-(0)755-2345-9173 10:00-17:30
    Checked Baggage (+86)-(0)755-2345-8635 9:00-24:00 (English/Chinese only)
    • *

      Calls will be charged.

    • *

      The hours of operation are shown in local time.

    • *

      Inquiries are generally handled in Japanese.

  • Oceania

    • *

      "+" means additional.

    When calling from outside Australia, dial the country code (+61) and the number (omit "0" when it is the first digit of the phone number).

    Contact Information and Hours of Operation

    Airport type Telephone Number & Email Address
    		 Hours of Operation
    Sydney Forgotten Items
    		 02-9667-6352 8:00-16:00
    Checked Baggage
    		 (+61)-(0)2-8337-9252 6:00-22:00
    Perth Forgotten Items
    		 1800-452-308 24hours
    Checked Baggage 1800-452-308 24hours
    • *

      Calls will be charged.

    • *

      The hours of operation are shown in local time.

    • *

      Inquiries are generally handled in English.

Related Tags

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Related Pages

Items Which Are Not Permitted to Be Checked In or Carried on Board (International Flights)

Damaged and Left Behind Items (International Flights)

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