ANA Biz Support

Inquiries about corporate services.

Contacting ANA Biz Support

Telephone inquiry

Please confirm that you have the correct telephone number before dialing.

Toll-free number (Toll-free numbers cannot be dialed from cell phones.)

0120-029-269

03-6741-1127

call handling system (toll)

0570-029-269

You will be connected to a voice guidance system upon contacting ANA Biz Support. Please select and press one of the following numbers based on the type of inquiry (this number can be entered at any time).You will hear an automated message in Japanese.

Menu numbers
For inquiries about reservations	Please press 1	For inquiries about how to use the website	Please press 2
For inquiries about payment	Please press 3	For all other inquiries	Please press 9

Menu numbers
For inquiries about reservations	Please press 1
For inquiries about how to use the website	Please press 2
For inquiries about payment	Please press 3
For all other inquiries	Please press 9

1. Inquiries about reservations
Inquires regarding reservations, changes, cancellations, or boarding procedures

Business hours:

8:00 AM to 20:00 PM (JST; available all year round)
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  An ANA Domestic Reservation and Customer Service Center representative will assist you with your inquiry.

2. Inquires about how to use the website

Inquiries about how to use the website

Business hours:

Weekdays: 9:00 AM to 18:00 PM (JST)

Saturday, Sunday and national holidays: 9:00 AM to 17:00 PM (JST)
(Not available during the year-end/New Year holiday period from December 30 to January 3.)

3. Inquiries about payment and contracts
Inquiries regarding statements and invoices.
Please contact mail for inquiries about the contract procedures (applications, changes, and termination)

Business hours:

Weekdays 9:00 AM to 18:00 PM (JST)

(Not available on Saturday, Sunday and national holidays, on May 1, or during the year-end/New Year holiday period from Dec 29 to Jan 3.)
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  For invoices issued by intermediary travel agencies or credit card companies, we request that you contact the intermediary company directly.
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  If your ANA Biz contract was established through an intermediary travel agency, we request that you contact the travel agency directly for all inquiries other than statements.

9. All other inquiries

Business hours:

Weekdays: 9:00 AM to 18:00 PM (JST)

Saturday, Sunday and national holidays: 9:00 AM to 17:00 PM (JST)
(Not available during the year-end/New Year holiday period between Dec 30 and Jan 3.)