Feedback and Suggestions
Here at the ANA Group we aim to provide a service that meets all of our customers' needs.
Feedback and Suggestions Regarding ANA's Services
Email inquiry
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Our response may be delayed if the message is received during non-business hours.
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Please refrain from using any part of e-mail received from ANA for secondary purposes, such as for use on social networking services.
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Please note that in some cases we may not be able to respond, depending on the content of your message.
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The Customer Relations Department is unable to respond to sales or solicitation of any kind.
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ANA Mileage Club Members
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Non-ANA Mileage Club Members
Points of contact for inquiries regarding flight tickets and mileage
If you would like to contact us about a matter aside from feedback/suggestions, please see below for the relevant point of contact.
The answers to questions often asked by our customers can be found in our Frequently Asked Questions.
Inquiries regarding various procedures for flight tickets, departure/arrival information on the departure date, left behind items or damaged baggage
Inquiries regarding the ANA Mileage Club and mileage
Examples of Improvements Made Based on Customer Feedback/Suggestions
Here we introduce some of the improvements we made based on our customers' feedback and suggestions.
Plastic 2024 Status Cards and lounge cards for Super Flyers will no longer be issued to all eligible customers, and instead will only be issued to those who request them.
Customer Voices
Plastic cards are mailed to ANA Premium members every year. I use a digital card from the app. From the perspective of reducing plastic use Is it possible to distribute it only to those who request it?
Example of Improvement
At ANA, plastic status cards have traditionally been issued to customers who have achieved ANA Mileage Club premium status, as well as Super Flyers Lounge Cards to ANA Super Flyers. From April 2024, in order to reduce environmental impact, plastic cards will only be issued to those who request them. All premium members may make use of the digital card on the ANA Mileage Club App.
ANA will continue to make improvements based on customer feedback, and fulfill the ANA Future Promise.
Member Login
Information for Members Logging In
- Before proceeding to log in, please be sure to read and accept the section on the purpose of using personal information in the ANA Privacy Policy.
- Points to note when using your AMC account.
Auto-Login with Cookies
- However, you will need to re-enter your password as a form of verification when making reservations, requesting awards, registering/revising personal information, and using other members-only functions.
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The confirmation screen will reappear after closing all browser windows even if you checked "Do not show this screen again."
Do you really want to log out?
- If you click "Log Out," you will be logged out even if you have selected "Save Login Status."
- Close all open browser windows if you want to quit your session without logging out.
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The confirmation screen will reappear after closing all browser windows even if you checked "Do not show this screen again."
ANA Biz is a business travel arrangement service.
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ANA SKY COINS-1
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- Available from 24 hours prior to the departure time.
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- Available from 24 hours prior to the departure time.
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