Introductory

The ANA Group utilizes customers' personal data to provide a variety of services. In this guide, we answer your questions about personal information in an easy-to-understand way.

What is personal information?

We handle personal information such as your name, date of birth, telephone number, email address, transaction details when you use each service, and IT and system data* including your use of the ANA website and mobile apps. (*Limited to information that ANA can identify a specific individual.)

In what situations does ANA Group collect personal information?
We collect personal information when customers book airline tickets, make transportation and hotel arrangements when traveling, and using other services provided by ANA Group.
ANA Group collect a variety of personal information from customers when they use air travel, make travel-related reservations and arrangements, and use other services.

Acquisition of personal information/personal data

What does ANA Group utilize personal information for?

We use the information to provide smooth service, to inform customers of better services, products, various events and campaigns, and to develop new services, products, etc.

What are the benefits of utilizing personal information?
It enables us to provide safe and comfortable flights, and to introduce services and products that suit each individual customer. In addition, we can promptly respond to customer inquiries.
ANA Group utilizes various personal information and personal data of customers to provide safe and comfortable use of aircraft and information on services and products.

Utilization of personal information/personal data

With whom does ANA Group share personal information?

We may provide personal information to contractors and third parties deemed appropriate by ANA Group. We may also share personal information with other ANA Group companies.

Can it be offered without my permission?
No. We may provide such information to third parties that ANA Group deems appropriate with your consent.
ANA Group may provide customers’ personal information/personal data to third parties, such as our business partners and subcontractors, or share such data within the Group.

Sharing of personal information/personal data

Can I change my privacy settings?

You can make changes to the information you have registered, your email newsletter delivery settings, and your mailing list settings, etc.

Where can I make changes?
You can change your ANA Mileage Club membership information from "My Menu" on your membership page.
Privacy settings are available in My Menu.

Management of personal information/personal data by yourself

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