Waitlist Reservation Service

ANA Mileage Club members are eligible to apply to be waitlisted online if the preferred flight is fully booked.

We will contact you when a seat becomes available.

Waitlist Reservation Service information

This service to apply to be waitlisted online is available only to ANA Mileage Club members.

Point 1: Requests for Waitlist Reservation Service are accepted up to 2 days before departure (or during the sales period if the fares are limited to the sales period).
Point 2: Guests traveling with the member (of up to 6 adults and 2 infants, including the member) can also be waitlisted at the same time.

Please enroll in ANA Mileage Club to take advantage of the benefits of using the miles you can earn in various ways for a variety of awards.

Enroll in "ANA Mileage Club" now.

Fares for Which the Waitlist Reservation Service Is Not Available

"ANA SUPER VALUE 75", "ANA SUPER VALUE 55", "ANA SUPER VALUE 45", "ANA SUPER VALUE 28", "ANA SUPER VALUE 21", "ANA SUPER VALUE SALE", "ANA SUPER VALUE TRANSIT 75", "ANA SUPER VALUE TRANSIT 55", "ANA SUPER VALUE TRANSIT 45", "ANA SUPER VALUE TRANSIT 28", "ANA SUPER VALUE TRANSIT 21", "ANA VALUE TRANSIT", "ANA VALUE TRANSIT 1", "ANA VALUE TRANSIT 3", "ANA VALUE TRANSIT 7", "AMC Companion Fares", "Youth Special", and "Senior Special"
When applying a round-trip discount for a flight boarding after March 31, 2024, the below fares are also ineligible for Waitlist Reservation Service
ANA VALUE 1/3/7
ANA SUPER VALUE PREMIUM 28
ANA VALUE PREMIUM 3
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  When purchasing a one-way ticket with above fares, Waitlist Reservation Service is available.

How to Make a Request Using the Waitlist Reservation Service

Go onto the ANA website, check seat availability and select the waitlisting option.
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  Applications are not available for flights that are fully booked.
If you wish to be waitlisted, please make a request for one sector only. Even if you wish to be waitlisted for fares requiring a round-trip itinerary such as the Premium ANA Card Holder's Discount Fare or ANA Card Holder's Discount Fare, please select the applicable fare on the Seat Availability screen on the ANA website and request to be waitlisted for one sector only.
If your cell phone is set to receive emails from specified domains only, make sure that it is set to receive emails from 121.ana.co.jp.

Notification when seats becomes available

Emails will be sent to the email address entered for receiving notification emails regarding reservations. Please confirm this on the ANA website.

Click here to confirm your reservation.

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Notes on when applying to be waitlisted online

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You cannot add another reservation to a waitlisted record, or add a waitlisting request to an existing reservation record.
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We will also email you if a seat does not become available. If the AMC member with the registered email address closes the account, an alternate email address needs to be registered for a response for the waitlisting request to be sent.
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When a seat becomes available, the reservation must be confirmed within 6 days, including the reservation date, or before the purchase period of the applicable fare, whichever is earlier. If the reservation cannot be confirmed within this period, it will be canceled automatically.
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The ticket must be paid for within 3 days, including the day you confirm the reservation. Please note that fares may have different payment deadlines depending on the type.
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Regardless of the amount at the time of making waitlist reservation, the applicable fare amount is the amount at the time of purchase.
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If you do not have an email address that can be used, you can alternatively be notified by phone as soon as a seat becomes available. If you wish to receive a call, please contact the ANA Domestic Reservation and Customer Service Center.
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Since seat availability may differ according to the flight and fare, please also use the Waitlist Reservation Service in addition to the Seat Availability Search.
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If you proceed to make a waitlisting request for a fare that requires a round-trip itinerary, such as the Premium ANA Card Holder's Discount Fare or ANA Card Holder's Discount Fare, and a seat becomes available, please contact the ANA Domestic Reservation and Customer Service Center to combine your reservations and then make a payment. (The discounted fare will not be applied if the flights are purchased for each one way sector separately.)
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If you wish to cancel your waitlisting request, please go to "Change/Add/Cancel (Refund)" in the upper-left area of the top page.

Types of Standby

Waitlist Reservation Service and Standby at the Airport

If there are no seats left on your preferred flight, you can use one of the following services to make a standby request: the Waitlist Reservation Service (an online service) or Standby at the Airport.

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See here for details on the time when procedures are available online.

Types of Standby

If there are no seats left on your preferred flight, you can use one of the following services to make a standby request: Standby at the Airport or the Waitlist Reservation Service (an online service).
The Waitlist Reservation Service is available exclusively for ANA Mileage Club members, and enables them to make a standby request on the ANA website.
Requests can be made from the ticket's sale start date until 2 days prior to departure. If you have a fare with a limited sales period, requests can only be made during the sales period.

Standby at the airport enables any passenger to make a standby request on the departure date* if there are no seats left on their preferred flight. The request must be made no later than 20 minutes prior to the departure time of the preferred flight.

*See here for details on the time when procedures are available online.