Privacy Guide
"Safety and Trust" is the ANA Group's unwavering promise to our customers.
In the handling of personal data, each and every employee will always bear in mind
the safety and security of our customer data and protect their privacy.
In this guide, we explain our concept and approach to privacy protection, along with our efforts to appropriately manage and utilize your important personal data to achieve our vision of "Uniting the World in Wonder" through inspiration and empowerment in an easy-to-understand manner with illustrations and specific examples.
Notice
- November 25, 2024 “Privacy Guide” has been launched.
Fundamental Policy and Principles of Conduct
We will explain the ANA Group's Fundamental Policy and Principles of Conduct on Privacy Governance.
ANA Group’s Efforts to Protect Personal Information and Privacy
The ANA Group protects the personal information and privacy of its customers in accordance with the following five "Principles of Conduct". We will explain our specific initiatives in line with the five principles.
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1
Ensure the security of all personal data handled by the ANA Group.
We will explain ANA Group's efforts to ensure information security.
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2
Create new value by utilizing personal data in a privacy-conscious manner to bring smiles and joy to our customers.
We will explain our efforts to realize a “World where people can live on miles" including an overview of ANA Mileage Club and other initiatives with due consideration for your privacy.
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3
Ensure transparency in data utilization and fulfill our social responsibility.
We will explain how we acquire personal information/personal data, how we utilize it and for what purpose, and to whom we share it, as well as how we handle your personal information/personal data.
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4
Be aware of our philosophy and policies regarding privacy protection all the time and make every effort to pursue proper privacy governance.
We will explain the ANA Group’s organizational structure for privacy protection and the education and awareness-raising activities for employees.
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5
Be committed to protecting the privacy of our customers around the world.
We will explain our efforts to protect privacy in the handling of our customers' personal information/personal data worldwide.
Management of personal information/personal data by yourself
We will explain how to set up your personal information/personal data by yourself and how to request disclosure, etc.
The ANA Group, under the Mission Statement of “Built on a foundation of security and trust, “the wings within ourselves“ help to fulfill the hopes and dreams of an interconnected world”, continues to take on challenges every day and inspires our employees, customers, and society to explore endless possibilities with diverse connections that begin in the sky.
So, we wonder, can we make travel more enjoyable? Can we bring excitement to life? Together with an elevated experience in the sky, we can explore more incredible discoveries that will lead to a better tomorrow.
In our core aviation business, we create new encounters and connections among people, goods, and experiences around the world, while expanding our scope from aviation to next-generation mobility, increase offerings in daily life and create connections from reality to virtual worlds. Additionally, through the products and services of the entire ANA Group, we aim to make our customers' lives richer and more exciting, with a particular focus on expanding the “World where people can live on miles = the ANA Economic Zone” as one of the pillars of our management strategy.
We believe that the utilization of personal data plays a crucial role in achieving this goal. Our belief that “safety is the foundation of our business,” which we have cherished, remains unchanged in the handling of valuable personal information and in the utilization of personal data entrusted to us. We truly hope that our thoughts are conveyed through this guide.